Technical Operations Specialist

5 days ago

United States ROK Technologies Full time $65,000 - $110,000 per year

Technical Operations Specialist

At ROK Technologies, our sole focus is architecting, deploying and managing the ArcGIS Enterprise suite and Desktop applications in Cloud and Hybrid environments. Recognized as an Esri Cloud Specialty Partner, our team of certified AWS, Azure, and Esri experts bring our many years of extensive, multi-disciplinary knowledge to each and every GIS organization we serve.

If you love GIS, next-level tech, and want to work in a fast-paced environment with a killer team, look no further.

We are looking for a detail-oriented and technically minded Technical Operations Specialist to support the day-to-day maintenance and integrity of our data operations. This role is ideal for someone who enjoys working hands-on with data, documentation, and technical workflows — and who takes pride in keeping systems clean, organized, and reliable.

You'll work closely with each of the teams at ROK to audit datasets, update system documentation, and assist with other technical tasks that keep our platforms running smoothly.

 Responsibilities

  • Audit and maintain data quality across multiple platforms and environments.
  • Update and version-control technical process documentation and system architecture diagrams.
  • Perform data imports, exports, and transformations as part of regular operations cycles.
  • Assist with user account management, access requests, and configuration tracking.
  • Document repeatable operational processes and identify opportunities for automation.
  • Collaborate to troubleshoot data and system issues.
  • Participate in internal audits and compliance checks related to system operations.

Requirements

  • 1–3 years of experience in a technical operations, data management, or IT support role.
  • Extensive and diversified background with at least 2 years of related experience.
  • Knowledge of geospatial or mapping tools (ArcGIS, PostGIS, etc.)
  • Basic understanding of cloud environments (e.g., AWS, Azure, or GCP).
  • Ability to analyze processes and find risks
  • Results driven and ability to communicate
  • Ability to identify weak spots in a process to improve efficiency
  • Ability to work in a fast-paced environment
  • Experience working with structured data (Excel, CSV, or databases).
  • Strong attention to detail and process orientation.
  • Comfortable with documentation tools (e.g., Lucidchart, Confluence, or Visio).
  • Excellent communication and organizational skills.
  • Candidates must be authorized to work in the United States.


Roles/Projects

  • Architecture Diagram review and update
  • Audit of ROK Managed Servers in Salesforce
  • Audit of Accounts in Salesforce
  • Assist with weekend upgrades
  • One-off small projects

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