Consumer Support Specialist

1 week ago

San Diego, California, United States ESET Full time $60,000 - $120,000 per year

Summary

A Consumer Support Specialist answers basic sales and support questions with some overlap with sales and support teams. You will work closely with the sales and technical support teams to ensure a high level of customer satisfaction.
The employee is an expert in at least one product in which he has in-depth knowledge.
Employee is primarily concerned with issues in his area of expertise, but also has good knowledge of other products.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Provide technical support to customers for ESET consumer products.

• Provide non-technical support to customers, partners and resellers about products, bundles and ESET platforms.

• Provide support to customers, partners and resellers during the ordering process.

• Gather relevant information based on requests from higher level support and implemented processes.

• Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.

• Keep up to date knowledge of existing products and their components, along with the tools, processes, and procedures relevant to the team.

• Develop and maintain in-depth expertise in at least one product, providing advanced troubleshooting and support as needed.

• Perform scheduled callbacks to customers and stakeholders and respond to their basic requests in accordance with the defined procedures.

• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

REQUIREMENTS
Education:

• Successfully completed commercial or IT-oriented education

• optimal education-high school

Experience:

• Years of work experience: 3 years is optimum

• 3 months on the job training

Knowledge:

• Enhanced IT skills in supporting current operating systems and office applications

• Enhanced knowledge about sales related processes and cases

• Enhanced knowledge about call handling flow and support ticket flow in CRM system

Language:

• English B2

Communication:

• Very good communication competence

Managerial skills:

• N/A

Personal characteristics:

• N/A

Benefits

Health & well-being
  • Cigna Medical Plan
  • Cigna Dental Plan
  • EyeMed Vision Plan
  • Reliance Standard Life Insurance
  • Reliance Standard Long Term Disability Plan
  • HealthJoy Employee Assistance Program
  • Cigna Supplemental Insurance
  • Lifestyle Spending Account
  • Bi-Weekly Mediation Series 
  • On-site Gym and shower facilities
Family
  • Volunteer Day off
  • Paid Time off
  • Tuition Reimbursement
  • Birthing Parent Match
  • Pet Insurance
Office
  • Recreational Zone
  • Coffee & Snacks
  • Parking Benefit
Other
  • Benefit Hub - Discounts on travel, cars, electronics, etc…
  • 401(k) retirement savings
  • ESET's Charitable Contributions Program
  • Referral Program

Primary location

San Diego

Additional locations

Time type

Full time

  • Consumer Lending Processing Specialist II

    7 days ago

    San Diego, California, United States San Diego County Credit Union Full time $60,000 - $80,000 per year

    Position Summary:The position of Consumer Lending Processing Specialist II is established to provide prompt, professional and accurate information to members and potential members through phone and e-mail channels. Process and identify potential problems on loan applications and work diligently with branch staff and members to obtain and resolve...

  • IT Support Specialist

    1 week ago

    San Diego, California, United States Identified Talent Solutions Full time $115,200 - $128,000 per year

    Job Title: IT Support Specialist (Temp)Location: Onsite in San DiegoJob Type: Temporary Support Job Overview: We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The successful candidate will play a crucial role in maintaining and improving the IT infrastructure and ensure the...

  • Registry Support Specialist

    7 days ago

    San Jose, California, United States SOURCEWISE Full time $60,000 - $100,000 per year

    Public Authority Services by Sourcewise is seeking an energetic, bi-lingual, detailed-oriented Registry Support Specialist, to be part of a passionate team.Program Description:Santa Clara County contracts with Sourcewise to provide Public Authority Services for In-Home Supportive Services (IHSS). IHSS is a county, state, and nationally funded program that...

  • Consumer Insight Analyst

    4 days ago

    San Diego, California, United States Scripps Health Full time $80,000 - $120,000 per year

    This is a full-time, benefit eligible position located in San Diego.Why join Scripps Health?At Scripps Health, your ambition is empowered and your abilities are appreciated:Nearly a quarter of our employees have been with Scripps Health for over 10 years.Scripps is a Great Place to Work Certified company for 2025.Scripps Health has been consistently ranked...

  • Desktop Support Specialist

    2 days ago

    San Diego, California, United States The Carrera Agency Full time

    Desktop Support Specialist – Exciting OpportunityPosition OverviewStart Date:ASAPDuration:4-5 months (possible option to extend)Location:San Diego, CACompensation/Pay Rate:Starting at $32.25/hr+ (W2 + benefits), based on experience, education, and skill set.Position SummaryJoin our client's dynamic IT team as a Desktop Support Specialist and make a real...

  • IT Support Specialist IV

    1 week ago

    San Diego, California, United States Lytx, Inc. Full time $76,800 - $101,440 per year

    Why LytxAt Lytx, the employee technology experience is mission-critical. Our IT Support Specialists ensure that experience is reliable, secure, and friendly—so teams can do their best work every day. You'll grow your technical depth while practicing disciplined service management and polished customer care in a fast-moving environment.Position OverviewThe...

  • Customer Support Specialist

    4 days ago

    San Diego, California, United States Art of Problem Solving Academy Full time $55,000 - $65,000 per year

    Art of Problem Solving is seeking a Customer Support Specialist to join our team In this role, you will help to deliver an exceptional customer experience across our range of product offerings for some of the world's brightest students and their parents.The Customer Support Specialist will:Respond promptly and accurately to "Tier 1" (General) customer...

  • Desktop Support Specialist 3

    6 days ago

    San Diego, California, United States The Planet Group Full time $80,000 - $164,000 per year

    Job TitleDesktop Support Specialist IIILocationOnsite – San Diego, CAEmployment TypeContract (6 months)Pay RateUp to $31/hour W2 ONLYWork ScheduleFull-time, Monday to FridayRole OverviewThe Desktop Support Specialist III is responsible for providing high-quality technical support to end users across the organization. This includes troubleshooting hardware...

  • Division Support Specialist

    1 week ago

    San Diego, California, United States Rady Children's Hospital Full time

    JOB SUMMARY:Division Support Specialist Under the general supervision of the Supervisor, Professional Billing & Coding, responsible for compiling & providing daily, weekly & monthly data to Supervisor for the Specialties that they support. Will monitor & report on work queue activity, encounter management, monitor electronic claims rejections & staff...

  • IT Helpdesk Remote Support; Support Specialist I

    2 days ago

    San Diego, California, United States Military, Veterans and Diverse Job Seekers Full time

    Essential Functions and Responsibilities1. Maintain call and support metrics at required level for assigned area.2. Escalate tasks due to need for higher level of technical ability or customer service skills required.3. Utilize help request system to document work and customer interaction.Qualifications, Credentials, and Competencies:Minimum...