Desktop Support Specialist

9 hours ago

San Diego, California, United States The Carrera Agency Full time

Desktop Support Specialist – Exciting Opportunity

Position Overview

Start Date:
ASAP

Duration:
4-5 months (possible option to extend)

Location:
San Diego, CA

Compensation/Pay Rate:
Starting at $32.25/hr+ (W2 + benefits), based on experience, education, and skill set.

Position Summary

Join our client's dynamic IT team as a Desktop Support Specialist and make a real impact In this engaging role, you'll be the go-to technical expert delivering exceptional support to end users across all levels of the company. You'll work with cutting-edge technology—including Microsoft 365—while building meaningful relationships with colleagues, from front-line staff to senior executives. This position offers the perfect blend of technical challenge and customer interaction, making every day unique and rewarding.

What You'll Do

  • Provide expert technical support for core systems, hardware, software, and peripherals
  • Troubleshoot and resolve issues across laptops, desktops, printers, mobile devices, and IT equipment
  • Deliver premium support to executive leadership, ensuring seamless technology experiences
  • Meet and exceed service level agreements while maintaining high quality and customer satisfaction standards
  • Translate complex technical concepts into clear, understandable language for all audiences
  • Maintain detailed documentation and accurate records in ticketing systems
  • Partner with cross-functional IT teams to tackle complex technical challenges
  • Adapt to evolving business needs and take on additional responsibilities as opportunities arise

What We're Looking For

  • Minimum of 6 years of professional experience in desktop support or a similar IT support role
  • Advanced experience supporting Microsoft 365 (M365), including Outlook, Teams, OneDrive, SharePoint, and related administration tasks
  • Excellent communication skills across verbal, written, and interpersonal interactions
  • Proven track record in customer service–focused technical support environments
  • Strong troubleshooting abilities for both hardware and software challenges
  • Experience thriving in fast-paced, corporate IT settings
  • Solid grasp of networking fundamentals, including Wi-Fi, VPNs, and remote access technologies
  • Proficiency supporting Microsoft Windows OS, Office applications, desktop/laptop hardware, and printers
  • Experience with mobile device support and troubleshooting
  • Strong decision-making skills and ability to work independently
  • Outstanding organizational abilities and keen attention to detail

Bonus Points For

  • Experience with ITIL-based support processes and modern ticketing systems (such as ServiceNow)
  • Knowledge of MacOS and cross-platform support environments

This is a fantastic opportunity to join a collaborative team where your technical expertise and Microsoft 365 proficiency will be valued and recognized. You'll have the chance to work with diverse technologies while making a tangible difference in how our organization operates day-to-day.

Apply today

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