Regional Operations Manager

Job Title: Operations Manager

Reports to: VP of Clinical Operations

Work Schedule: Monday – Friday 8:00am-5:00pm, with overtime, as necessary

Employment Classification: Exempt, Salary

Status: Full-time 

Position Summary 

The Regional Director of Operations is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of their manager(s) and/or Director(s); respectfully interacts with all levels of staff; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.

Summary of Duties and Responsibilities

· Collaborate with Clinic Manager(s) within territory and their direct team members

· PnL and Budget ownership, management and performance utilizing and optimizing operational metrics for assigned clinics/territory

· Maintain strong working knowledge of all functions within the clinic, including workflow, provider requirements, EMR documentation, and patient experience, and interaction

· Foster an environment of collaboration that supports the company's goals, initiatives, and Core Values

· Work to ensure strong team relationships with all departments such as billing, shot room, lab, marketing, front desk, VPA, Biologics, human resources, and finance/accounting on related operational tasks

· Conduct regular staff meetings, staff training sessions, and coordinate in-service programs etc., with clinic nurses, and providers, to ensure good communication and excellent patient care

· Participate in management meetings to ensure maximum effectiveness of clinical staff

· Act as liaison with providers on scheduling, make recommendations on scheduling changes for the "Perfect Month" and design of the staffing schedule including evaluating and determining hiring needs

· Maintain strong working knowledge of EMR, including day to day use of system for all positions

· Review Schedules, review and approve time off requests and payroll

· Be familiar with and monitor staff schedules, overtime and under utilization

· Maintain working knowledge of MIPs and healthcare trends to ensure clinical operations meet mandates, requirements, or regulatory changes 

· Provide continuity in clinics, including supplies, set up of offices, equipment, etc.

· Oversee patient relations, issues, and care coordinated by phone

· Periodic review of the maintenance of equipment and ensure efficiency

· Set up and maintain applicable OSHA programs and regulations

· Assume responsibility of new acquired partners/providers and assist with completion of the integration process, including training, staffing, and implementing SOPs for FAA best practices

· Expand knowledge in allergy and asthma through direct interaction with the providers, attendance at local or national meetings, etc.

· Travel requirement will travel to assigned clinics daily approximately 35-40%. Travel will primarily be within the assigned territory, with occasional travel to other regions/territories, primarily for leadership training and development.

· Duties and responsibilities subject to change as the organization grows

Abilities, Knowledge and Skills 

Effective communication skills to include: 

1. Ability to fluently speak and read English and Spanish, strongly preferred (Miami region).

2. Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals 

3. Ability to communicate effectively, verbally and written, with all levels of staff, patients, and physicians

Education, Prior Work Experience, Special Skill and Knowledge Requirements 

· 5+ years of administrative management experience

· Previous experience working for a multi-site healthcare company(s) preferred

· Medical experience in physician services, or related field, preferred

· Associate's degree or above

· Valid Driver's License, required

· Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks

· Ability to travel to local, and non-local, offices, as needed

Physical Demands and Work Environment

Physical Demands 

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands. 

1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. 

2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, Regional Directors may be standing, sitting and/or walking 80% of their shift.

3. The employee must occasionally lift and/or move up to 30 pounds. 

4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. 

5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment 

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. 

1. The noise level in the work environment is usually moderate; lighting is in the standard range. 

2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions, as commonly associated with healthcare/clinical settings. 

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.