Sales Support Specialist

The Sales Specialist is a dynamic, customer-facing role responsible for supporting the sales team through business growth and development, optimizing the sales process and delivering exceptional customer experience. This position is a valued partner in the sales team who will aid in driving revenue by expertly managing sales processes and facilitating seamless customer interactions. Sales Specialists will gain exposure to the sales function through shadowing and hands-on learning, positioning themselves for future growth within the organization.

This is an onsite role based out of our Mt. Juliet, TN location.

What will be my duties and responsibilities in this job?

• Deliver comprehensive administrative support to sales staff, including:

  • Proactively following up on outstanding payments, return requests, and order status to ensure a seamless customer experience

  • Serve as a primary point of contact for portfolio customers, engaging in direct communication via phone and email with a broad buyer base, building strong relationships and understanding client needs

• Shadow experienced sales professionals to deepen understanding of sales strategies and best practices

  • Uphold Assurant policies and guidelines, demonstrating integrity and professionalism in all interactions

  • Collaborate proactively with internal cross-functional teams to resolve issues and support business objectives

• Distribute marketing emails, sales announcements, and NPS/CX surveys to drive engagement and awareness

  • Provide coverage for team members during Paid Time Off (PTO), ensuring continuity of service

• Maintain accurate records and documentation of customer feedback, sales activities, priorities, projects, and buyer data

• Participate in and document continuous improvement initiatives to enhance sales effectiveness and operational efficiency

What are the requirements needed for this position? 

• 3+ year of experience in sales support, customer service, or administrative roles preferred

• Supply chain, reverse logistics or mobile device experience is desired.

• Proficiency in MS Office Suite, with advanced skills in Excel

• Outstanding verbal and written communication abilities

• Strong relationship-building skills and a customer-centric mindset

• Exceptional planning, organization, and time-management capabilities

• Adaptability and resilience in a fast-paced, evolving environment

• Self-motivated, innovative, and proactive approach to work

• Willingness to work extended hours, including nights and weekends, as business needs dictate

• Professional demeanor with the ability to interact effectively across diverse groups, including executives, managers, customers, and subject matter experts

• Analytical thinking and problem-solving skills, with the ability to synthesize information from multiple sources and translate it into actionable steps

• Bachelor's Degree (preferred)

• Project management or Lean Six Sigma experience (desired)

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.