Integrated Services Coordinator

3 days ago

Winter Park, Florida, United States Hope and Help Center of Central Florida Inc Full time $42,000 - $72,000 per year
About Hope & Help

Hope & Help is a Central Florida nonprofit that provides compassionate, inclusive care through HIV/STD testing, prevention, medical services, case management, and a community pharmacy. We are dedicated to empowering our clients and strengthening access to healthcare and support services across Central Florida.

Position Summary

The Integrated Service Coordinator is the first point of contact for clients, patients, and community members. This role connects people to the right services — including our Clinic, Case Management, Prevention, and our Pharmacy — and ensures a welcoming, efficient, and supportive experience from intake through ongoing care.

You'll help bridge the communication between departments and ensure that clients receive timely, coordinated care while maintaining confidentiality and professionalism.

Key Responsibilities
Client & Clinic Support

Greet, check in/out, and assist clients and visitors in person and by phone.

Schedule, confirm, and manage medical appointments; prepare charts and assist with provider schedules.

Conduct reminder calls, manage cancellations, and follow up on no-shows.

Process billing, collect payments, and maintain accurate records in the EMR system

.

Case Management & Service Coordination

Receive intake calls and route clients to assigned case managers.

Maintain regular communication with Case Management and Client Services.

Cross-Department Communication

Route calls and messages for all Hope & Help departments (Clinic, Case Management, Prevention, Pharmacy, and Administration).

Identify client needs and connect them to the right staff or service area.

Maintain a professional and welcoming reception area.

Participate in team meetings, onboarding, and cross-departmental trainings.

Qualifications

Required

High School Diploma or equivalent.

Minimum 2 years' experience in a medical receptionist, client services, or related role.

Strong customer service and communication skills.

Proficiency with Microsoft Office and Electronic Medical Records (EMR).

Valid Florida Driver's License.

Preferred

Experience in a healthcare, dental, or social service setting.

Bilingual (Spanish/English).

Associate's Degree in Health, Human Services, or related field.

Core Competencies

Communicates Effectively
Manages Conflict and Complexity

Values Differences and Builds Relationships

Demonstrates Resilience and Adaptability

Optimizes Work Processes and Problem-Solves

Work Environment

This position works in a professional clinic/office environment with moderate noise. Must be able to sit, walk, and lift up to 25 lbs. occasionally.

Equal Opportunity Employer

Hope & Help is an Equal Opportunity and EEO/Affirmative Action Employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, age, gender, sexual orientation, gender identity, disability, or veteran status.

About Hope and Help Center of Central Florida Inc

Welcome to Hope & Help, a non-profit health organization and medical clinic committed to reducing the alarming rates of HIV and STI transmissions in Florida. Our mission is to provide comprehensive health education, prevention, testing, and treatment. We offer free, rapid testing for HIV, Syphilis, and Hepatitis C at various locations to ensure accessibility. The Medical Clinic provides STI testing and treatment options in Orlando, with patient assistance programs ensuring inclusivity. We understand the interconnected nature of health and offer services such as housing assistance, transgender healthcare, and hormone replacement therapy. Six support groups are also available to provide emotional support. Visit us for a warm and welcoming environment where we stand as the beacon of healthcare you need for testing and treatment. Together, let's end the HIV and STI epidemic in Florida.

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