People Services Senior Specialist

About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team
As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description
The People Services Senior Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a "one team all in" continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement.

Responsibilities

• Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner
• Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs
• Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.)
• Responsible for maintaining the data accuracy/integrity of various people systems and tools. Also identifying gaps and creative solutions to drive enhancements
• Ensures that HR processes, policies and tools are applied consistently to contribute to business goals
• Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution
• Proactively review cases to ensure Service Level Agreements are met. Redirect employees to company intranets and HR Help Desk knowledge base resources and self-service as appropriate
• Other duties and special projects as assigned

Qualifications

• Bachelor's degree or combination of education and equivalent work experience required.
• 3+ years of relevant HR experience (HR Generalist)
• Preference for HR Certifications.
• Strong communication skills.
• Attention to detail.
• Ability to multi-task and support multiple stakeholders across the business.
• Ability to work hybrid 3 days a week in office from our Westchester, IL office.