Quality Assurance Manager

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets.
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts.
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Position Summary
The Quality Assurance Manager has managerial oversight of the Quality Assurance team at the BIW facility in Santa Rosa, CA. The Quality Assurance Manager will demonstrate leadership in a manufacturing plant, in the energy industry. Responsibilities include developing, implementing, and maintaining a robust quality system, and measuring its effectiveness to assure that the products/processes meet internal quality standard requirements established by customers and regulatory agencies. The position is onsite daily in Santa Rosa, CA.

Essential Responsibilities

• Manage all Quality activities in Santa Rosa and associated product lines in Nogales facility.
• Manage and coordinate audits for ISO9001, ISO80079 (ATEX) and C1D1 product certifications, to include internal audit activities, reports and associated corrective actions.
• Develop and administer the department's annual budget.
• Conduct salary and performance reviews for those employees reporting to this position.
• Oversee the training needs of the department including continuous improvement training and specialized training for technical and professional development of QA and other personnel as appropriate.
• Assist and participate in the company's training program and, where possible, evaluate effectiveness of training in the improvement of quality.
• Conduct monthly reviews to ensure quality goals and objectives of the company are in accordance with ISO 9001.
• Participate in the establishment and implementation of quality specifications, testing procedures and standards for raw materials, process, and finished products.
• Assist in testing and analysis of new product samples and prototypes and of field returns.
• Provide technical assistance to Purchasing in connection with the development of suppliers providing materials and services for use at BIW.
• As required, develop and use control charts and statistics in support of quality programs.
• Develop and recommend inspection and sampling techniques and quality control plans.
• Maintain and prepare reports and information relative to the quality performance of the department and the company.
• Oversee the internal audit program.
• Oversee the administration and reporting of Discrepancy Reports and rejected product and the publication and use of data in improving processes and products.

Position Requirements

• BS Degree in technical or manufacturing field is preferred. Equivalent education and experience will be considered.
• 5+ years of experience leading quality assurance in a technical environment is required. Operations and engineering experience are preferred.
• Preferred certifications: ATEX auditor, ISO9001 lead auditor, Certified Quality Engineer
• Experience managing people, schedules and timecard.
• MS Word and Excel experience is required.
• ERP experience is required.
• Advanced Product Quality Planning (APQP or AS9145) – how to write PFMEA, Control Plans
• Experience in managing/organizing manufacturing facilities for compliance to ISO9001 and ISO80070 (ATEX)
• Experience in leading continuous improvement teams and initiatives.
• Excellent written and verbal communication skills
• Interact effectively with internal staff, suppliers, regulatory agencies, parent company representatives, etc.
• Ability to multi-task and appropriately adjust priorities.
• Interpret and apply policies and procedures effectively.
• Must be familiar with the implementation, administration, and use of charting and statistical techniques. Proficient with basic math and statistical functions.
• Administer training and/or directly train company personnel in statistics, charting, and other technical training and programs.
• Organizational skills and test/inspection equipment skills are preferred.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.

Equal Pay Act Statement
We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range
Annual salary range is $119,200 to $178,000, plus benefits and incentive plans