Technical Trainer

Pay range:

$63K - $84K
Incentive Plan:

Annual Bonus
Incentive Target %:

3%
SHIFT:

First
BSH Home Appliances Corporation – Top Employer US 2024
Tomorrow is our home.
At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home.
You Belong Here.
Technical Trainer
New Bern, NC / Full-time
Your Responsibilities
Assist the Customer Service Technical Training Manager with the running of the Technical Training Department. As a technical expert, provide the necessary information and training to enable our (RNA) Customer Service Personnel and Service Agents to repair our appliances and appease our customers. Contribute to the design and delivery of new training programs and solutions to drive improvements in customer service, efficiency and costs.

• Assist the Technical Training manager with the day to day running of the Technical Training department
• Facilitates technical training at BSH sites and other venues
• Participates in the development of technical training courses according to organizational requirements
• Prepares training materials for training events as needed
• Procures of external trainers to provide specialist courses beyond BSH's catalogue
• Maintains the technical training library developed by the Technical Training Manager (TTM)

Your profile

• Associate degree – Required
• Bachelor's degree – Preferred
• 3-5 Years of Experience (Previous Training Experience) – Required
• 5-7 Years of Experience (Previous Training Experience) – Preferred
• Comprehensive domestic appliance knowledge
• Electromechanical knowledge
• Travel Percentage – up to 40% including domestic and international travel.

Your Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and also includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information
Please visit and learn about what makes BSH a Top Employer

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.