Senior Technical Trainer Maintenance

• NYC HOUSING AUTHORITY

Posted On: 11/15/2025

• Full-Time

Location

NYC-ALL BOROS

• Exam May Be Required

Department

Learning & Development Dept

Salary Range:

$54,272.00 – $83,117.00

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The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA's properties and central office functions.

NYCHA's Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D's mission is to prepare NYCHA employees for the roles they're in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Administrator of the Maintenance Training Unit, the Technical Trainer (Maintenance), is responsible for facilitating a variety of training courses designed to enhance the technical skills and knowledge of NYCHA employees, primarily but not exclusively Maintenance Workers. This position focuses on training related to NYCHA standards and procedures specific to maintenance operations, property management supervision, and building operations. The ideal candidate will play a key role in delivering high-quality professional development opportunities that ensure employees can perform their duties safely, efficiently, and in compliance with all relevant standards.

Responsibilities include, but are not limited to the following:

1. Instructor-led Training Sessions: Lead lectures, demonstrations, and hands-on exercises with adult learners, both in the classroom and on-site at NYCHA developments, on building maintenance procedures.

2. Technical Support: Provide end-user support and troubleshooting guidance for maintenance operations.

3. Training Content Creation: Collaborate in the design and development of instructional materials, including writing and revising training manuals, taking photos or video of hands-on training demonstrations, translating technical content into plain language to enhance training effectiveness.

4. Training Comprehension and Needs Analysis: Perform assessments and evaluations to determine training comprehension and needs, including conducting surveys, focus groups, and analyzing feedback to create tailored training programs.

5. Special Projects: Participate in special projects as required, ensuring project goals are met and support is provided where needed.

6. Supervision: Supervise new Maintenance Workers and related staff while in training; perform other related duties as required.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

Additional Information

1. For NYCHA employees: This position is open as a promotional opportunity and on a direct transfer (lateral) basis.
2. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
3. NYCHA residents are encouraged to apply.
4. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

ASSISTANT RESIDENT BUILDING SU

Minimum Qualifications

1. One year of permanent service in the title of Supervisor of Housing Caretakers, Heating Plant Technician (Housing Authority), Maintenance Worker or Supervising Housing Groundskeeper; or

2. A four year high school diploma or its educational equivalent, plus four years of experience in the operation, repair and maintenance of large tenanted buildings, two years of which must have been in a supervisory capacity over at least two employees. Higher education may be substituted for up to two years of this experience on the basis of 30 semester credits from an accredited college for each year of experience. However, all candidates must have at least two years of experience supervising at least two maintenance employees.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

755872

Posted until

11/17/2025

Title code

80305

Civil service title

ASSISTANT RESIDENT BUILDING SU

Title classification

Competitive-1

Business title

Senior Technical Trainer Maintenance

• Experience Level:

Manager

Job level

00

Number of positions

1

Work location

Technical Training - Douglass

• Category:

Administration & Human Resources

Senior Technical Trainer Maintenance