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Manager, Product Development
12 hours ago
INTERVIEW= Onsite / Virtual
JOB TYPE= Onsite / Remote /Hybrid
The Contractor shall provide Information Technology (IT) staff augmentation services to support the
Department's Office of Information Technology (Client) in a multiyear effort to manage the Division of
Consumer Services'(Division) Customer Relationship Management (CRM) Solution. The Product
Development Manager will lead the strategic development and delivery of technical solutions that align with
the Department's goals by partnering closely with both the Division and the Client.
The Product Development Manager will leverage IT systems expertise to identify automation opportunities,
improve processes, and translate business needs into clear product strategies and functional specifications.
This role requires the ability to assess current workflows, drive business process innovation, and translate
high-level business needs into actionable product roadmaps and functional specifications. The Product
Development Manager will collaborate with stakeholders across divisions to ensure solutions are usercentric,
scalable, and aligned with organizational priorities. The Contractor must provide the qualified
Manager, Product Development (2. Manager) proposed in its Response and selected by the Department,
who has the experience and ability to fulfill the requirements of this Statement of Work (SOW). Although
the project is a multiyear effort, the term of this agreement will end on the date specified in Attachment 2,
Section 3, PO Renewals, unless renewed or terminated earlier.
Definitions.
In this SOW, the following terms are defined as set forth below:
a. Business Days – Monday through Friday, inclusive, except for holidays identified in section ,
Florida Statutes (F.S.), or emergencies identified by the Department's Contract Manager.
b. Contractor – The entity selected to provide services pursuant to the Request for Quotes No
RFQ Client (RFQ).
c. Contractor Representative – The person who performs work on behalf of the Contractor pursuant to
this SOW.
d. Cost Center – An IT resource (hardware, software, or infrastructure), application (software and data
used to automate a customer business process), user service (a general IT or telecommunications
function used by any staff), project (a defined work effort for a customer or to enhance IT resources or
user services), or overhead expense (the general cost of IT operations) to which all Client costs are
attributed.
e. Department – The Department of Financial Services, an agency of the state of Florida.
f. Office of Information Technology (Client) – A unit of the Department that plans, manages, and
maintains the IT resources for the Department, the Office of Financial Regulation, and the Office of
Insurance Regulation.
g. Response – The materials submitted to the Department by the Contractor in response to the RFQ.
