Quality Assurance Coordinator

We are hiring for a full-time Quality Assurance Coordinator to join the Operations Department at Second Harvest Food Bank of Middle Tennessee.

Who we are: For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. For more information about Second Harvest Food Bank of Middle Tennessee, its mission, and programs, please visit

What you'll do:

Summary: Quality Assurance Coordinator participates in all aspects of quality control for food bank operations, including but not limited to food safety, order accuracy, performance tracking and compliance. The individual in this position reviews documentation, examine and release products to ensure that the best product reaches the consumer without defects (per company standards). QA Coordinator establishes Corrective and Preventative Action (CAPA) Plans based on collection and analysis of audit data. This position serves a key role in Pest Control Plans. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities:

• Ensures all receipts have proper supporting documentation and are available for timely processing.
• Inspects food products for infestation, discoloration, excess moisture, and package integrity to ensure receipts and outgoing product meets food safety and Feeding America quality standards.
• Documents audit findings and reports customer complaints per notes and photos, to identify the supplier/ donor of any subpar product. Leads and supports root cause analysis of product defects.
• Identifies and isolates non-conforming product. Documents as needed.
• Responsible for Pest Control Plans and Insect Susceptible reporting.
• Sets, tracks, and surveys key performance indicators for first pass Quality, Complaints and NCR activity.
• Analyzes audit results and customer complaint data to implement CAPA and quality improvements.
• Serves as back-up to other inventory team members, including but not limited to: Coordinator, Inventory Control; Cycle Counter/Expeditor, Open Shopping Attendant, Material Handler.
• Other duties as assigned.

Supervisory Responsibilities: No, this position has no supervisory responsibilities.

When & Where:

• Schedule:
• Monday – Friday, 7:00am – 3:30pm.

• Occasional duties may be necessary, as well as responding to issues, outside of normal working hours (e.g., disaster response, community events, etc.).

• Travel:

• Occasional daytime travel required, up to 5% of work week within the local service area.

• Current driver's license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results required.

• Flexibility: Our flexible work program is a strategic tool to achieve organizational goals, empower employees to do their best work and foster engagement by supporting high performance, business continuity as well as wellbeing and work-life-balance. WorkFlex arrangements are complex and specific to individuals and roles.

• Essential business/ first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.

Is this you?

• Education: High School Diploma or equivalent is required.

• Experience: 2+ years of experience in inventory, distribution, or material handling. Cycle count experience preferred.

• Skills & Capabilities:

• Attention to detail, accuracy, and quality.
• Clear communication, both oral and written.
• Strong mathematical aptitude.
• Excellent problem solving and decision-making ability.
• Proficient in Microsoft Office software suite, especially Outlook, Word, Excel.
• Interest in working with many different departments/people and comfortable working in a warehouse setting.
• Understanding of business process and food bank operations.

• Reach Truck/ Lift experience preferred.

• Competencies: Attention to detail, Result orientation and execution, Quality improvement, Customer service

• Other requirements: Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record, and a pre-employment drug test. Current Driver's License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).

What Second Harvest has to offer:

• Work with a purpose: As one of middle Tennessee's largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120+ person team in the fight against hunger, as we work to achieve our vision of a hunger free community.

• Award winning workplace: we are a best-in-class workplace because we are passionate and people focused – we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean's Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest.

• Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34+ days off, medical (employee-only is 100% employer paid), dental, vision, 403b retirement (up to 3% match, 5% base, length of service vesting), disability insurance (short and long term) and long-term care insurance.

• DEIB & Equal Employment Opportunity: Second Harvest Food Bank of Middle Tennessee provides equal employment to all applicants and employees based on merit, qualifications, and abilities. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status. We believe that inclusion and belonging strengthen our team, drive innovation, and enhance our ability to serve our community.