Operations Manager, Telecom Fulfillment

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. TAK's ecosystem of partners allows it to successfully complete every project starting from the first point of conception. This includes engineering teams, distributors, and more than 100 qualified construction crews with extensive experience across all ISP types and markets; over 300 experienced bury drop crews; and more than 700 professional technicians.

We are seeking an Operations Manager to join our team in the Houston, TX area. In this role you will manage all aspects of the day-to-day operations of team members, headcount requirements, KPI's, P&L and budget for your assigned area.

Why TAK?

• Full Time
• Paid Weekly
• Compensation: $70K - $80K annually, DOE
• Company provided vehicle, phone, laptop and tools
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities

The Role

• Manage all aspects of the day-to-day operations of team members, headcount requirements, KPI's, P&L and budget for assigned area
• Hire, train and develop talent for all roles
• Positively motivate your team to develop and nurture a great culture focused on winning
• Team's "expert" and "go to" resource; spending time in the field to understand, improve and build the team
• Provide development opportunities for team members by delegating tasks when relevant
• Utilize strategic thinking to execute goals, projects, and plans
• Review, update and maintain team data
• Complete employee performance management functions; disciplinary actions, performance reviews and ongoing development
• Maintain and enforce company, federal and state rules and regulations including non-discriminatory practices, payroll and overtime guidelines, etc.
• Keep safety as #1 priority for each team member: adhering to company safety standards and all federal, state and local laws
• Work in a variety of environments; indoors, outdoors, tight spaces, elevated
• Strive to provide the best customer experience every day

Requirements

• 4+ years of broadband telecommunications industry experience, specifically in installation, required
• 2+ years of leadership experience with driving business strategy, KPI and P&Ls
• Ability to be flexible and manage changing priorities
• Ability to travel in market and occasionally to other markets up to 60% of the time
• Open to a variety of schedules and accessible outside of normal business hours as needed
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to communicate effectively in-person or virtually
• Ability to build and maintain positive relationships with internal and external customers
• Ability to give feedback; positive and negative when needed
• Strong desire to grow and develop team members
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely. **Safety is our #1 Priority. If personal safety is not compromised, an accommodation may be available based on previous ladder experience in a similar role**
• Must provide a valid government-issued photo ID for verification; a driver's license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

TAK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law. We maintain full compliance with the Americans with Disabilities Act and are committed to providing equal access throughout our employment practices. Individuals with disabilities may request reasonable accommodations during the application and hiring process by contacting .