Specialist, Service Contracts and Warranties

Date Posted:

Country:

United States of America

Location:

A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here

This position is for an established Service Contract & Warranty Military Administrator professional. Responsible for advising customers on basic contractual rights, analyzing data, and developing simple bids and reports related to service contracts and product warranties.

Primary Responsibilities:

• Examines estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.
• Develops bids and prepares process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.
• Conducts contract and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.
• Order Entry - Responsible for Sales Order Induction
• Prepare Quotations in SAP and sends quotes to customers as required
• Conduct proper Contract and Purchase Order review
• Prepare and send weekly status reports to customers
• Advises management of contractual rights and obligations
• Work with Operations to ensure delivery schedules are met per customer requirements
• Constant customer interface/communication (Internal and External)
• Interface with Program Management
• Analyze data and updates SAP
• Maintains historical information
• Work with various Government systems to fulfill order entry and execute transactions
• Takes responsibility for record retention and filing, including sales order close-out
• Supports proposal review
• Support monthly SIOP by providing logical basis for planning and forecasting
• Customer/Account responsibility is military focused (FAR 12, FAR 15 knowledge)

Basic Qualifications:

• Typically requires a University Degree and minimum 5 years prior relevant experience oran Advanced Degree in a related field and minimum 3 years of experience

Preferred Qualifications:

• Previous aerospace contract/warranty experience
• Advanced degree is preferred
• FAR 12, FAR 15 contracting knowledge
• Negotiating experience
• SAP experience
• Expert to advance level in Microsoft Office in Excel (Pivot tables and V Lookups)

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more

Learn More & Apply Now

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Apply now and be part of the team that's redefining aerospace, every day.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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