Field Technical Specialist

External Description:

Living Our Values

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards

Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life

The Field Technical Specialist under the leadership of the Senior Manager, Service Support will support the process to exceed customers' expectations by developing proactive partnerships with the dealers that create enhanced buying and service experiences for customers. The Field Technical Specialist responsibilities will include (1) provide technical support, to include assistance to customers, dealers, TMNA and other GST groups or associated entities. (2) Provide a proactive technical assistance reporting process that enables GST and dealers to identify and correct areas that negatively affect the dealer's ability to diagnose and repair vehicles right the first time. (3) Gather technical information for GST and TMNA technical reporting; includes technical reporting (dealers and GST), product problem identification, technical video conferences and support of TMC/TMNA/GST initiatives. (4) Assist in manual parts allocation system. (5) Foster and promote the use of Technical Information System (TIS) and the TAS System.

As a Specialist, Field Tech. you will:

• Reliable, consistent attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in meetings and presentations.
• Fulfill technical support needs to assigned districts in a courteous, positive and timely manner.
• Assist in implementing technical support action plans and programs to assigned Area/Districts.
• Provide technical assistance and then address the root cause that generated the support need.
• Assist in programs that address the base reasons for technical support requests.
• Coordinate all technical service actions with dealers, TMC, TMNA, GST and associated entities.
• Coordinate technical and customer support to the Customer Relations group. To include vehicle diagnosis and repair, arbitration/legal support, vehicle inspections, and other related activities.
• Administer goodwill process for customers and Customer Experience Center.
• Support factory design and process improvement through failure analysis and technical reporting which qualifies and quantifies existing and emerging product concerns or product content/characteristics that do not meet customer expectations.
• Provide accurate and timely reports to GST and TMNA management.
• Coordinate Technical Service Support/Training meetings for dealers.
• Fully coordinate and communicate technical information and activities with dealers, GST and TMNA.
• Coordinate LIO/DIO technical inspections, diagnostics, resource material review and quality assurance.
• Support the Technical Information System (TIS).

What We Need From You

• Bachelor's Degree Pref or equivalent combination of education & experience
• 5-7 years relevant experience
• Demonstrate leadership, team building, action planning, and coordination skills.
• Is able to promote, coordinate, and support change.
• Is customer and dealer focused; assist dealers to exceed customer expectations.
• Demonstrate problem solving and decision making skills.
• Understand GST and TMNA legal and financial liabilities.
• Demonstrate excellent technical analysis and diagnostic skills.
• Ability to build relationships with dealer personnel at all levels.
• Ability to apply common sense.
• Associate Systems Engineering Professional (ASEP) Required
• Toyota Technician Certification Required
• DL NUMBER - Driver License, Valid and in State Required
• Listening Skills Intermediate
• Proactivity Intermediate
• Accountability Accountability is the assumption of responsibility for one's actions, ownership of mistakes, and commitment to improvement.
• Workflow Management Intermediate
• Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems.
• Customer Success Management Customer Success Management is building a relationship with a company's clients to understand their needs and help them implement and use its products or services.
• Business Acumen Business acumen is the knowledge and understanding of an organization's operations, and the industry and competitive environment in which it operates.
• Root Cause Analysis
• Investigation
• Quality Control
• Process Mapping
• Troubleshooting (Problem Solving)

Physical and Environmental Requirements

The job requires significant domestic travel. As a result, the duties for this position occur in various places including, but not limited to an office environment, car dealerships, and semi-industrial settings. The associate will regularly be exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level for this position will vary and the associate may be exposed to loud noise levels.

Travel Requirements

50%

Join Us

The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.