Sales and Catering Administrative Assistant

An inspiring career awaits you  The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The Executive  Administrative Assistant provides support to the General Manager and Group Sales and Catering managers that includes proactively communicating, responding to questions and requests, solving problems, providing information, and maintaining and organizing data in order to build relationships and enhance the total guest experience.

CORE RESPONSIBILITIES

As with any new position, the tasks and responsibilities may differ initially as the role develops. The ultimate responsibility will require the incumbent to stay on top of the needs of the General Manager and Group and Catering Sales Managers. 

Administrative duties for General Manager

• Makes telephone calls to specified individuals as requested by the General Manager.
• Greets all individuals arriving at executive offices courteously and assists with their needs.
• Documents and maintains appointment calendar for General Manager.
• Establishes and maintains filing procedures.
• Purge Sales and Catering files
• Maintains complete knowledge and complies with all hotel and department policies and procedures.
• Accesses all functions of computer according to specifications.
• Sets up work station with necessary supplies and resource materials; maintain cleanliness
• Completes supply requisitions and submits to General Manager; stocks office supplies upon receipt.
• Answers telephone within 3 rings, using correct salutations and telephone etiquette.
• Record messages legibly and completely.
• Maintains confidentiality and security of specified hotel information, correspondence, reports, and files.
• Documents pertinent information according to hotel standards and procedures.
• US Mail Processing
• Incoming sorting/distribution/outgoing
• Shipping of Guests Packages
• Process requests for overnight mail and other delivery/messenger services.
• Prepares and sends correspondence as required by General Manager; receives and distributes correspondence to appropriate personnel.

Marketing Community Manager support

• Social media community managers
• Posting on Facebook
• Receive and distribute on-property marketing collateral – digital screens promos, promotional materials, check presenters, tabletop signage, point of sales materials for gift cards, CDs, etc.
• Create Marketing Sysaids to support GM/Property needs
• Distribute local media alerts to identified local media outlets
• Coordination of printed materials to include business cards, in-room printed materials,  and brochures
• Maintain vanity website and Marriott website calendar of events.
• Kessler Exchange Administrator for property
• Location Home Page Administrator
• Property Calendar

Guest Experiences

• Compile and distribute daily comments
• Standing Ovation Recognition for Guest correspondence
• Escalated Guest Correspondence
• Marriott Customer Care Follow Up
• Forwards all guest comment cards to the General Manager; prepare response letters as requested and process according to procedures.  Follow up where required.
• Maintains knowledge of all hotel services/features and hours of operation.
• Maintains complete knowledge in the use of all office equipment, computer, and manual systems.
• Makes photocopies and processes as specified.
• Type correspondence, memos, and reports as assigned according to hotel standards.
• Attends designated meetings, takes minutes, transcribe, and distributes.
• Promotes positive relations with owners, guests, and employees.
• Prepares General Manager's requests for complimentary room reservations and distribute according to hotel procedures.
• Completes and distributes amenity request forms; follow up on any changes.

 Administrative Support to Sales and Catering

• Run Daily Event Agenda  for following day's events
• Create Reader Board for following day's events
• Create door  cards for the following day's events
• Run Guarantee Reports (groups arriving within 72 hours)
• Act as email/phone lead catcher and forward to appropriate sales manager
• Run daily Change Log report
• Revised and Pop-up Event orders (as needed)
• Update Event Order binder
• Route to departments per distribution list
• Process VIP Sales amenities
• Create and print Private Dining menu cards and Place Cards
• Organizes and maintains Sales and Catering filing system
• Process Sales and Catering turnovers
• Drafts Group Catering contracts
• Create folders for the new group and social definite bookings
• Provides pop-up site visits in the absence of Sales and Catering managers
• In-House Meetings
• Reserve space in CI/TY or Delphi
• Create Event Order; send to requesting department for approval and signature
• Run Event  Order packet
• Route to departments per distribution list
• Place full packet in Event Order binder
• Create Resume Packet and Cover Sheet
• Print packets and distribute and distribute at weekly resume meeting
• Print/Restock wedding packets and sales kits and collateral for Sales and Catering Sales Manager
• Update catering menus as needed in CI

KEY PARTNERSHIPS

• DOSC
• Group and Catering Sales Managers
• Events Service Manager

KNOWLEDGE, SKILLS, AND ABILITIES

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT 

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

MINIMUM QUALIFICATIONS

• Hospitality or related industry experience - required
• HOA Experience - required (Beaver Creek Lodge property only)

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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