Adult Services Division Director

Follow Your Calling, Find Your Career

Please apply by: Monday, November 24th, 2025

Salary Range: $111,751.00 to $167,626.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Child, Family, & Adult Services strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for four main program areas: Adult Social Work Services, Community Social Work, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).

Position Summary

Provide leadership and oversight to the Division's Operations Leadership team and is responsible for the delivery of services which address the changing demands and needs of client populations in the division of Services For Adults (SFA).

Responsible for the delivery of services which will address the changing demands and needs of client populations. This position is responsible for managing all Adult Social Work including Guardianship, Monitoring, Adult Protective Services, Community Social Work including IHA, Project Care, Adult Day Care, Senior Citizen Nutrition Program, Non-Emergency Medical Transportation, Age Friendly Mecklenburg, and Just 1 Call. This position will serve as legal Guardian for approximately 300 adult respondents across the state of North Carolina.

This position is responsible for internal operations including personnel, space, logistics of major events, policy development, assuring compliance with regulations and assuring services are properly provided on a daily basis. This position requires collaborative work both internally within the County and externally with system partners to improve outcomes for adults and families. The SFA Division Director must also keep abreast of best practices in the field, state and national trends and changes in policies and practices in the adult services space within the state and nationally.

The SFA Division Director is a member of the Department of Child, Family, & Adult Services Senior Executive Team and works in partnerships with other members to provide leadership and strategic planning at the Department level. The SFA Division Director serves on various committees, workgroups and initiatives centered on needs of adults and families both internally and externally to the Division.

The selected candidate for this highly visible leadership role is expected to be accessible at all times.

Essential Functions

Integrate and coordinate service areas.

Serve as division liaison, both internally and externally between organizations, shareholders, and outside organizations.

Manage division resources.

Deliver speeches, write articles, or present information at meetings or conventions to promote services, exchange ideas, or accomplish objectives.

Manage activities and decisions on the day-to-day operations that provide core community services.

Serve as the department representative on boards and commissions at the local, state, and national levels.

Listen to appeals from family members and advocate, research, and investigate claims.

Provide information to the public regarding programs, public concerns, and services.

Ensure federal, state, and local policy, rules, and regulations are followed.

Represent division County-wide and to Commissioners.

Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.

Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.

Establish departmental responsibilities; coordinate functions among divisions and worksites; review reports submitted by staff members.

Direct the planning process, develop and participate in strategic planning, budget requests, and expenditure monitoring.

Support staff and evaluates program effectiveness, prioritizes issues and objects, create community resources, and integrates services and partnerships.

Address program-specific issues with community-based groups and county leadership.

Lead policy-making efforts by setting issues related to state politics and policies.

Ensure compliance with statutory responsibilities and directives.

May be required to staff shelters in the event of a disaster.

Minimum Qualifications

Experience:

Six years of progressively responsible management experience directly related to the area assigned. Three years of program experience with 1 year of supervisory experience or completion of an approved supervisor training program.

Education: Bachelor's degree in Social Work, Human Services, or related field.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications:

Annual Motor Vehicle Record (MVR) check required

Requires County Driving Privileges

Requires a valid North Carolina or South Carolina Driver's License

Preferred Qualifications

Master's degree in a related field, including Social Work, Human Services, Gerontology, Public Administration, etc.

Experience in Budgeting for a large public service agency.

Experience with NCDOT and FTA regulations and programs.

Experience with Grant funding on local, state, and federal levels.

Strong experience with and knowledge of Adult Social Work programs and services.

Knowledge, Skills and Abilities

Knowledge of

Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

The structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate

Skills

Considering the relative costs and benefits of potential actions to choose the most appropriate one

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Talking to others to convey information effectively

Adjusting actions in relation to others' actions

Abilities

Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals

Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives

Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience

Leading through Vision and Values: Keeping the organization's vision and values at the forefront of associate decision making and action

Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive

Emotional Intelligence: Able to take/receive feedback and uses coaching for success; Sees how communication style and tone impacts effectiveness, service delivery, and personal development

Computer Skills

Proficient in various computer programs including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.