Customer Service Rep

1 day ago

Mason, Ohio, United States Global Channel Management Full time


Customer Service Rep needs 2+ years of experience

Customer Service Rep requires:

  • Availability to work from 12:30pm until midnight M-F and 10:30am 7pm on Saturdays.
  • 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm
  • REMOTE LOCAL CANDIDATES , Mason, OH

Customer Service Rep duties:

  • The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
  • Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
  • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment
  • Creates a win-win resolution to problems.

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