Customer Service Specialist

5 days ago

Mason, Ohio, United States WEX Full time
Job Description About the Team/Role

The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.

***This is a Hybrid opportunity and requires in office 2 days a week.***

How You'll Make an Impact

  • Assist customers by answering questions, resolving issues, and providing education on services

  • Answer between 40-60 inbound phone calls per day

  • Navigate and effectively use 10-15 different systems simultaneously

  • Multitask across multiple platforms during each call

  • Deliver clear communication while providing accurate answers and solutions

  • Educate customers on additional options or features accordingly

  • Respond accurately to email inquiries, maintaining proper language, grammar, and spelling

  • Adhere to confidentiality guidelines

  • Conduct thorough research to investigate all inquiries using available reference materials

  • Achieve or exceed established customer service standards and goals

  • Maintain product knowledge and actively participate in ongoing departmental training and education

  • Provide additional training to team members when necessary

Experience You'll Bring

  • High School Diploma/GED

  • ​Proficiency with computers is required

  • Access to high-speed internet via ethernet cable is required

  • Previous exposure managing a steady flow of incoming calls

  • Strong customer service and/or call center background is preferred

All offers are contingent upon successful completion of a background check and drug screening. WEX is an Equal Opportunity Employer, welcoming Veterans and individuals with disabilities.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

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