Policy Service Rep

Job Description
Essential Job Functions

• Follows procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies
• Responsible for the accurate handling and timely execution of any policy worked
• Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client guidelines
• Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
• Perform other related duties as assigned or required daily
• Must provide an elite customer service experience via letters or phone calls made internally or externally (not a call center environment)
• Research customer inquiries and responds to appropriate parties in a timely manner
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
• Interfaces with team personnel, management, and customers in reference to customer service issues
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Mandatory Qualifications

• High School Diploma completed
• 2+ years of relevant Life and Annuity insurance policy experience are mandatory
• Business and analytical critical thinking skills are required
• Great communication skills and exceptional typing and documenting skills
• Ability to work independently
• Ability to follow oral and written directions
• Microsoft Office and MS Teams work experience
• Inbound/outbound customer service experience is required
• Great ability to multitask between client´s applications and DXC systems

Work Environment

• Laptop, Docking Station, Monitors, Headset will be provided.
• Schedule: Monday – Friday 7:30am to 4pm EST would be preferred but flexible
• Your position is designated as 2 days hybrid, commuting to an onsite DXC office. DXC Technology reserves the right to require your in-person attendance at any of its U.S. office locations, as determined by business needs. You agree to comply with such requirements, and reasonable notice will be provided in advance.
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the
Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters
. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
.