Level 2 On-site
1 week ago
Job Title: Level 2 On-site & Remote End-User Support
Location: Brunswick, GA - onsite
Top Skills:
Desktop / Windows 11
Mobility
RDS
Job Description/ Responsibilities:
• Desktop Support (Desktop & Laptop Hardware, Windows 11 & Office 365)
• Printers (Adding, troubleshooting, maintenance kit installation)
• Mobility (handheld scanner and mobile phone support)
• Ticket management including follow up and escalation using Service Now solution
• Continuous Improvement of the IT environment to better operations
• Coordination between Internal \ External Customers and IT Management on major incidents, process improvement, and new requirements
• Production floor and typical office environment support
• Executive support as required
• On-site and remote support of other offices as needed
• Work with IT colleagues as part of a distributed international team
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