Help Desk Support Technician

4 days ago

Brunswick, Georgia, United States Insight Global Full time

Day-to-Day:

  • Deployment Support - this position is a 3-6 month contract
  • Assist in the installation, configuration, and migration of Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive).
  • Support Windows 10/11 environments and ensure compatibility with Microsoft 365 services.
  • Execute imaging and device setup for desktops and laptops as part of rollout activities.
  • User Enablement
  • Provide hands-on support for end-users during migration, including email, file storage, and collaboration tools.
  • Deliver training and guidance on Microsoft 365 features and best practices.
  • Troubleshoot issues related to authentication, connectivity, and application performance.
  • Technical Troubleshooting
  • Resolve Level 1 and Level 2 support tickets related to Microsoft 365 and desktop environments.
  • Escalate complex issues to Tier 3 or engineering teams as needed.
  • Maintain accurate documentation of incidents and resolutions.
  • Collaboration
  • Work closely with IT project teams, champions, and early adopters to ensure successful rollout.
  • Participate in feedback loops to improve deployment processes and user experience.

Must-Haves:

  • High School Diploma
  • Minimum of 2 years proven experience in desktop support or IT helpdesk roles.
  • Strong knowledge of Microsoft 365 suite and Windows operating systems.
  • Familiarity with Active Directory, Azure AD, and identity management.

Plusses:

  • A+ certification
  • Microsoft certification

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