IT Manager

2 weeks ago


Philadelphia, Pennsylvania, United States Soni Full time $140,000 - $170,000 per year

Soni Resources
is seeking an experienced IT Manager to lead the enterprise Microsoft Dynamics 365 CRM platform team. This role manages a team of ~10 professionals across functional analysis, development, and delivery, driving CRM adoption and expansion across multiple business areas.

Key Responsibilities:

  • Define and execute the CRM strategy and roadmap in alignment with business goals.
  • Oversee design, configuration, integration, and support of Dynamics 365 CRM solutions.
  • Lead, mentor, and develop a diverse IT team.
  • Act as a trusted advisor to business partners, ensuring solutions deliver measurable value.
  • Manage CRM projects, portfolio planning, budgets, and risk.
  • Partner with Microsoft and other vendors to maximize platform capabilities.
  • Ensure compliance with data protection, privacy, security, and SOX requirements.

Qualifications:

  • 8–10 years of progressive IT experience, including 3–5 years in management.
  • Proven success leading CRM or enterprise application teams.
  • Strong knowledge of Dynamics 365 CRM architecture, configuration, integrations, and reporting (Power BI, Power Platform).
  • Experience with customer service/case management; telematics a plus.
  • Skilled in business partnership, vendor management, and project delivery.
  • Excellent leadership, communication, and collaboration skills.
  • Bachelor's degree or equivalent experience.


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