Onsite IT Support Technician
7 days ago
NSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments.
To strengthen our onsite support teams across North America and Canada, we are looking for Level 1 IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.
Role OverviewThis is an entry-level onsite IT support role ideal for candidates with 1–2 years of experience in end user computing. You will be the first point of contact for technical issues at the customer location, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.
ResponsibilitiesProvide onsite support for desktops, laptops, printers and mobile devices
Install, configure and troubleshoot hardware, software and operating systems
Assist users with Microsoft Windows and common business applications
Support basic network connectivity issues (Wi-Fi, VPN, LAN)
Handle tickets in the customer's ITSM system and follow escalation procedures
Deliver excellent customer service and clear communication in every interaction
Follow NSC Global's support principles, processes and documentation standards
Technical Skills
Good understanding of PC and printer hardware
Experience with Microsoft Windows operating systems
Familiarity with standard office applications (Microsoft Office, etc.)
Basic networking knowledge (TCP/IP, Wi-Fi, VPN)
Exposure to ticketing tools (ServiceNow, Remedy, JIRA or similar)
Strong customer service mindset
Ability to multitask and prioritize in a busy environment
Clear verbal and written communication
Willingness to learn and develop new technical skills
Reliability, professionalism and a hands-on working style
Technical college diploma or equivalent in computer science or related field
A+ Certification (or willingness to obtain)
OEM certifications (Dell, HP, Lenovo, Lexmark, IBM) are an advantage and may be required depending on assignment
Work with leading global enterprises
Opportunities for training, certification and career growth
A supportive, international team environment
Real hands-on experience in diverse customer environments
If you're starting your IT career and want a role that combines learning, hands-on work and real impact, we'd love to hear from you.
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