IT Support Specialist

6 days ago

Louisville, Kentucky, United States Park DuValle Community Health Centers Full time $50,000 - $90,000 per year

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Description

  • Technical Support:
  • Respond to help desk tickets and support requests from end-users, providing timely and effective resolution to technical issues.
  • Troubleshoot hardware and software problems on desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain computer systems and peripherals, including operating systems and software applications.
  • Willing to travel to Different locations to assist users
  • User Training and Documentation:
  • Assist end-users with basic IT tasks, such as setting up email accounts, accessing network resources, and using business applications.
  • Develop and maintain user documentation and training materials to help staff navigate IT systems and procedures.
  • Conduct training sessions and workshops to promote IT literacy and best practices among staff members.
  • Systems Administration:
  • Assist the IT Manager with system administration tasks, including user account management, software updates, and security configurations.
  • Monitor system performance and conduct routine maintenance to ensure optimal operation of IT infrastructure.
  • Participate in technology projects and initiatives, providing technical expertise and support as needed.
  • Inventory Management:
  • Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
  • Track equipment assignments and replacements, ensuring that all assets are accounted for and properly maintained.
  • Assist with procurement and vendor management activities, coordinating purchases and service agreements as directed.

Requirements

  • Associate degree or equivalent experience in Information Technology or related field.
  • Minimum of 2 years of experience in IT support or a similar role, preferably in a healthcare or nonprofit environment.
  • Proficiency with Windows and MacOS operating systems, Athena, as well as Microsoft Office applications.
  • Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
  • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
  • Excellent communication and customer service skills, with the ability to interact professionally with end-users at all levels of the organization.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

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