Training and Education Specialist

6 days ago

San Mateo, California, United States Mendaera, Inc. Full time $129,000 - $173,000

About Mendaera, Inc.

Mendaera is developing technology that will enable all healthcare providers to do more for their patients. Our platform combines real-time imaging, robotics, and artificial intelligence to make precise and consistent intervention more accessible. Our aim is to eliminate barriers in the patient journey, accelerate recovery, delight customers, and reduce cost of care.

About the Opportunity

Mendaera is looking for a Training and Education Specialist to develop and deliver educational content and training programs for our products and services. The position reports to Mendaera's Director of Clinical Engineering and will collaborate closely with Mendaera's Clinical Engineering, Product, and Commercial teams. The annual salary range for this role is $129,000 - $173,000.

About You

We are looking for candidates who: thrive in fast-paced environments; embrace ambiguity; can create frameworks and work product from scratch; are able to level between micro and macro analysis; possess critical and system thinking ability; are detail oriented.

Training and Education Specialist responsibilities include:

  • Deliver training during Sales Class Onboarding, to enable Clinical Sales Representatives to effectively train and support customers  
  • Understand and incorporate customer feedback to improve and update training materials and delivery
  • Collaborate with Clinical Engineering to create new training materials as new product features and offerings are developed
  • Engage with healthcare providers to develop education materials and programs
  • Develop and implement knowledge checks and assessments to ensure readiness and competence
  • Represent Mendaera at conferences and academic events, delivering simulation courses and engaging with external stakeholders
  • Refine and deliver clinical presentations
  • Publish and maintain online learning resources, leveraging platforms such as Enablix to increase accessibility and scalability for customers
  • Create, update, and refine procedure guides and technical supplements in collaboration with Clinical Engineering
  • Develop and refine training models in collaboration with Clinical Engineering
  • Effectively collaborate and communicate with cross-functional teams such as: Product Management, Clinical Engineering, Marketing, Regulatory, and Legal

Desired skills and experience:

  • At least 3 years' clinical training and education experience, including directly working with healthcare providers
  • Entrepreneurial, self-motivated, and independent, with excellent analytical capability
  • High emotional intelligence and ability to build and manage diverse relationships
  • Demonstrated experience collaborating with cross-functional partners
  • Strong written and verbal communication skills; exceptional presentation skills
  • Versatility and ability to operate in a small-team environment

Work Expectations:

  • Hybrid work environment, with moderate on-site presence at Mendaera HQ required
  • High willingness and ability to travel for user engagements

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