Sales Professional

 Job
Summary and Mission

The job of a sales professional is to sell flooring products to customers both
in the stores and at their homes, service customer accounts, and assure a
desired level of profitability on each sale.  The sales professional plays an important
role in the productivity and profitability of the store.  The sales professional reports directly to
the sales manager and works with other sales professionals to grow sales for
the store.  This position is non-exempt
from The Fair Labor Standards overtime requirements.

Summary
of Responsibilities

Under the
supervision of the sales manager, the sales professional's primary
responsibilities are to sell flooring products to customers both in the stores
and at their homes, service customer accounts, and assure a desired level of
profitability on each sale.

Selling to
Customers

·
Maintain a level of professional knowledge about flooring products in
order to effectively sell to customers.

·
Use the appropriate
sales process and customer service approach to sell flooring products and
related services to customers.

·
Attend regular company-sponsored
training sessions to ensure continuous learning and improvement.

·
Engage
in a collaborative goal setting process by measuring, tracking, and evaluating
individual performance with your sales manager.

·
Contributes
to the collaborative creation of a development plan to support goal achievement
and professional growth and development.

·
Assist
in store promotions and events by actively participating in the implementation
of the promotion and/or event.

·
Manage the customer
product sample lending process.

·
Take financial
responsibility in processing customer transactions (deposits, payments).

·
Write and process sales
orders and quotes by using measuring and estimating techniques to accurately
account for the total cost of the sale.

·
Coordinate with the
sales manager to submit and approve all job quotes and sales orders.

·
Communicate with the
customer to schedule measurement and installation appointments.

·
Hold administrative
responsibilities including filling-out, filing, and processing appropriate
paperwork.

Customer Service

·
Go beyond what is expected by creating and
offering an environment of outstanding customer service.

·
Contribute to
the sales floor activity and profitability by continuously learning, reviewing,
and analyzing product information and data.

·
Review the information made available by
manufacturers about flooring products on a regular basis.

·
Contribute to customer satisfaction even
when the sale belongs to another sales professional.

·
Ensure customer satisfaction by responding
to and resolving customer complaints.  While
involving the sales manager, take action to resolve and prevent further issues.

·
Follow up with customers before and after
their orders are complete using preferred communication methods.

·
Assist in
maintaining store cleanliness including the organization of samples.

·
Maintain store neatness and cleanliness by
removing or discarding unnecessary materials, packaging, or papers.

·
Meet all core standards as defined in the Core Standard Catalog for Carpet One.

Expectations and Qualifications

In order to perform this job successfully, an
individual must be able to perform each essential duty at a satisfactory level.  This job may also require you to drive
between multiple locations including, but not limited to, customer sites.  The sales professional will be expected to demonstrate an
in-depth knowledge and understanding of the business, standards, and products
of Carpet One.  Sales professionals are
expected to perform according to the following expectations in order to
successfully achieve their assigned job responsibilities.

·
Create New
Business

·
Build
Relationships

·
Effective Sales
Management

·
Maintain Product
Knowledge

·
Interpersonal
Skills

The
requirements listed below are representative of the knowledge, skill, and
ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.

Education and Experience:

·
High school diploma, or equivalent, is
required.

·
At least one year of retail sales
experience is encouraged.

Mathematical
Skills:

·
Understand and effectively communicate
numerical data.

·
Calculate figures and amounts such as
discounts, interest, commissions, and percentages.

Computer Skills:

·
Proficiency in Microsoft Office (Word,
Excel, Outlook, PowerPoint).

Behavioral Skills:

·
Demonstrate proficiency in planning,
organization, and communication skills.

·
Manage emotions
in order to maintain relationships and generate results.

·
Work effectively in teams while motivating
employees.

·
Leverage the synergy of people working
together.

·
Display a high level of energy and a
positive attitude.

Compensation:

Base
Salary $52,000/year plus commission

Targeted
earning range $78-145k/year