Customer Service Representative

2 weeks ago

Stuart, Florida, United States Coaxicom Full time $25,000 - $50,000 per year

Join a Growing Aerospace Manufacturer on the Treasure Coast

Customer Service Representative

Location: Stuart, FL | Industry: Aerospace & Defense | Type: Full-Time

About Us

Coaxial Components Corp. (Coaxicom), a 61 year old, global aerospace manufacturer based on the East Coast of Florida, is expanding—and we're looking for a motivated and detail-oriented Administrative Sales Assistant to join our team This is a unique opportunity to launch or elevate your career in aerospace, with significant growth potential in a fast-paced, innovation-driven company.

The Opportunity

We're seeking a resourceful, organized, and customer-focused professional to support our sales and customer service operations. You'll be on the front lines of communication between Coaxicom and engineering and procurement teams at Tier One Defense and Space companies, assisting in the quoting process, handling RFQs, supporting customer service activities, and helping solve critical challenges in real time.

Key Responsibilities

  • Convert incoming customer emails and RFQs into accurate quotes using Coaxicom's ERP system (Odoo).
  • Communicate effectively with customers via phone and email to clarify requirements, resolve issues, and follow up on quotes.
  • Assist with administrative tasks including updating CRM records, managing documentation, and supporting internal teams.
  • Complete and return customer quality and compliance surveys.
  • Coordinate with internal departments (Engineering, Production, and Quality) to ensure customer needs and deadlines are met.
  • Troubleshoot and resolve order issues and update customers with timely and accurate information.
  • Contribute to ongoing improvements in workflow efficiency and customer service practices.

Ideal Candidate Profile

  • Prior experience in customer service or sales support within a manufacturing or engineering environment preferred.
  • Familiarity with RF components, electronics, or aerospace hardware is a strong plus.
  • Strong problem-solving skills and ability to think critically under pressure.
  • Excellent verbal and written communication skills with a professional and friendly demeanor.
  • Ability to manage multiple priorities and deadlines in a dynamic, fast-paced workplace.
  • Comfortable interacting with technical professionals (e.g., engineers, buyers, and quality teams).
  • Proficiency in Microsoft Outlook, Word, and Excel. ERP/CRM experience (especially Odoo) is a plus.
  • Organized, self-motivated, and eager to grow with the company.

Why Coaxicom?

  • Be part of a company that supports critical aerospace and defense programs, including next-generation missile, drone, satellite, and radar systems.
  • Career advancement and growth opportunities in a stable, high-tech industry.
  • Work in a collaborative, innovation-driven environment.
  • Competitive compensation and benefits package.

Job Type: Full-time

Pay: $ $25.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Ability to Commute:

  • Stuart, FL Required)

Ability to Relocate:

  • Stuart, FL 34994: Relocate before starting work (Required)

Work Location: In person

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