Sales Training Instructional Designer, Program Manager and Facilitator

3 days ago

Florida, United States RLink Solutions Full time

Job Title: Sales Training Instructional Designer, Program Manager and Facilitator

Location: Remote

Duration: 12+ months

Description:

Within the Uber Eats Delivery business, the Latam Sales Training and Enablement team will be adding an Instructional Designer, Program Managers and Training Facilitators to co-design and develop meaningful training experiences and assist with training implementation. 30% ID, 30% PM and 40% facilitation

In this role, you will flex your talents in training facilitation and driving change management with our commercial teams. The ideal facilitator is technical, energetic, driven, and a self-starter with previous experience in large-scale systems implementations and adoptions, particularly with customer-facing teams. You will help manage the training experience by leading instructor-led training, ensuring pre-and post-work is complete, and providing long-term support and retraining, as necessary, for commercial teams.

Manage the day-to-day implementation of a large-scale systems rollout for a dedicated team of commercial reps, including:

Creating instructor-led training events.

Inviting teams to ITL and ensuring they are prepared for the event (e.g., have access to sandbox, SFDC, etc.

Manage implementation of course curriculum, tracking participation of both ILT and elearning

Following-up with managers or stakeholders about participation and attendance

Coordinate with cross-functional teams the logistics and preparations required to cascade the training.

Ability to simplify complex concepts through stories and examples.

Lead all instructor-led training sessions for your dedicated training groups, ensuring accurate and complete training.

Gather feedback from participants and managers about the training via formal and informal methods and share with the core implementation team.

For end-user support, is expected that this role encompasses training and adoption through:

Facilitating new hires programs and sales skills workshops.

Host ongoing office hours and follow-up training sessions, as requested and required.

Shadow the training implementation and end-user adoption, and review adoption metrics with the implementation team.

Manage the Slack support channel, providing answers referring to training materials or escalating to the SMEs.

Identify gaps, escalate feedback to the core implementation team, and propose agile remediation plans.

Work closely with regional stakeholders to address their needs and resolve requests.

Be open to the hustle, we are a small team with great responsibility

What You'll Need

3-5 years of experience as an Instructional Designer and Program Manager. Agile methodologies background is a plus.

3- 5 years of experience in training on sales skills and sales systems.

Advanced understanding of the SFDC platform and its functionality.

Ability to manage projects and deliverables within tight timelines

Experience or knowledge of learning management systems (LMS)

Ability to translate data from feedback to improvements to both content and process

Bachelor's degree in-relevant discipline.

Spanish and English fluency

Experience in adult learning, training, design thinking and/or instructional design a plus

Google suite experience (Docs, Sheets, Slides)

Agility, Uber Eats is a rapidly growing start-up within a start-up, traditional timelines simply do not exist here. What might normally be completed in 12 weeks is done in 3 at Uber, focus and the ability to move are critical.

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