Supply Specialist

Position Title: Supply Fulfillment Specialist

Department: Warehouse

Reports To: Warehouse and Facilities Manager

Position Summary

The Supply Fulfillment Specialist is responsible for the timely and accurate delivery of customer supplies, including consumables and other products ordered through The Wilson Group. This role ensures that orders are staged, loaded, and transported safely to client locations. The Supply Delivery employee maintains professionalism during all client interactions and coordinates with warehouse staff, service technicians, and delivery drivers to ensure proper handling, accurate order fulfillment, and high levels of customer satisfaction.

Key Responsibilities

· Stage, load, transport, and install orders safely to ensure proper handling of all items

· Deliver customer supplies, including consumables and other products, to client locations in a timely and accurate manner

· Communicate with clients regarding supply requests, following company procedures, asking appropriate questions to understand client needs, and reporting any requests or issues to management

· Provide excellent customer service by interacting with clients in a professional, courteous manner and representing The Wilson Group appropriately at all times

· Communicate with warehouse, service, and operations teams to coordinate deliveries and resolve any issues

· Maintain delivery logs and ensure proper documentation of all orders delivered

· Support warehouse operations as needed, including assisting with staging, loading, and organizing supplies

· Follow all company procedures and safety protocols while handling products and deliveries

· Cross-train in other warehouse functions to support team coverage and professional development

· Perform other duties as assigned to support department and organizational goals

Key Competencies

· Strong attention to detail to ensure accurate deliveries and proper handling of supplies

· Excellent customer service skills, including professionalism and effective communication during client interactions

· Ability to prioritize tasks and manage delivery routes efficiently

· Physical stamina and safe lifting practices for handling supplies and equipment

· Ability to follow instructions from managers and adapt to changing delivery schedules

· Collaborative and team-oriented, working well with warehouse staff, service technicians, and other delivery personnel

· Problem-solving skills to address delivery issues or client concerns promptly

· Organizational skills to stage, load, and track supplies accurately

Skills and Qualifications

· Valid driver's license with a clean driving record

· Ability to safely operate company delivery vehicles, including vans and box trucks

· Physical ability to lift, move, and transport supplies and consumables safely

· Attention to detail to ensure proper order verification, delivery accuracy, and documentation

· Ability to work independently while managing delivery schedules efficiently

· Organizational skills to stage, load, and track supplies accurately

· Basic understanding of office equipment and the ability to install toner when requested

· Team-oriented and able to coordinate effectively with warehouse staff, service technicians, and other delivery personnel

Work Location

This position is based at The Wilson Group, located at 147 Delta Drive, Pittsburgh, PA 15238, and involves daily travel to client sites throughout the service area. The role operates in various office and equipment environments, requiring flexibility and the ability to respond to client needs.

Job Type: Full-time

Pay: $43,680.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Pittsburgh, PA Required)

Ability to Relocate:

• Pittsburgh, PA 15238: Relocate before starting work (Required)

Work Location: In person