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customer service specialist

2 weeks ago

Pittsburgh, Pennsylvania, United States CHC Solutions, Inc. Full time

Job Details
Job Location:    INDUSTRY - Pittsburgh, PA
Salary Range:    Undisclosed

Description

CHC Solutions, Inc. is currently seeking an experienced Healthcare Customer Service Specialist to join our team in our Pittsburgh, PA (Robinson Township) office.

Who we are:

CHC Solutions, Inc. is a family of companies providing comprehensive medical equipment and supplies and patient-focused service. Our goal is to improve the patient experience and support individuals across the continuum of care.

Family brands include Continuum, Burmans Medical Supplies, bioCARE and HealthSource. CHC Solutions provides options for wound care, urology and enteral/nutritional supplies as well as incontinence, orthopedics and ostomy products.

In the Healthcare Customer Service Specialist role, you will do the following:

  • Receives phone or electronic orders from the referral source or patient -collects all information necessary to process the orders.
  • Enters the patients demographics and order into the billing system, ensuring that all information necessary for order shipment and billing are accurate.
  • Verifies insurance eligibility using the Company computer system or other verification methods documenting insurance eligibility information in the patients account.
  • Assures that necessary clinical documentation including physician medical records justifies the medical need for the product being provided.
  • Communicates with patients and referrals throughout the order process to ensure that they understand processing timelines, order delays, and financial responsibility.
  • Notes ALL correspondence with the patient/family, doctors office or insurance company in the patients account utilizing the appropriate standard note format.
  • Complies with all applicable CHC Solutions policies, procedures and protocols.
  • Complies with all current government regulations and professional standards respecting patient care.
  • Maintains a positive, empathetic and professional attitude toward customers at all times.
  • Acknowledges and resolves customer complaints in a timely and professional manner.
  • Provides product education as requested by the patient.
  • Participates in educational training on an ongoing basis to maintain knowledge and competency in the products dispensed by the company.
  • Reports any incidents or complaints to the immediate supervisor and completes the appropriate paperwork to document the occurrence.
Qualifications

Our ideal candidate:

Experience

· Customer service experience in the healthcare industry preferred

Skills and abilities:

  • Excellent computer skills
  • Excellent verbal and written communication skills
  • Proven time management, organizational, multi-tasking, prioritization and follow-up skills in a rapidly changing environment
  • Ability to work in a fast-paced environment
  • Ability to work independently, while being a productive member of the team

What we offer:

CHC Solutions, Inc. values its employees and offers an exceptional benefits package. When submitting your resume, please include your salary requirement.