Front Desk Receptionist

Job Title: Front Desk Receptionist

Reports to: Finance & Human Resources Director/Operations Director

FLSA Status: Non-Exempt

Employment: Regular, Full-Time, Benefited

Status

Regular Full-Time position with a 23-hour base

Hours

Regularly scheduled hours are 9:00 am to 2:00 pm Monday through Friday, with one 15-minute break.

Summary

Performs primary Reception duties for Ability Now Bay Area. Assists with front office and administrative duties.

Front Office and Administrative Duties:

• Provide front desk coverage: record participants' time of arrival and departure, answer phones, refer calls, answer inquiries, assist participants, and greet visitors.

• Respond to participant requests for attendant services by calling for attendants using the overhead call system.

• Assist with compliance for Community Care Licensing and other oversight/governmental agencies, etc.

• Refer individuals to or report directly to the Counselors any participant issues related to staff, visiting teachers, case managers, social workers, bus companies, etc. The counselors are the only ones who should discuss or disclose confidential information with these parties.

• Maintain and update confidential files of participant records, including filing, preparation of forms, information tracking, and updating of reports mandated by law.

• Compile program statistics, program participation, attendance, population information, etc., as needed.

• Check-in visitors to the Agency.

• Help maintain the Storiicare participant and program information database and function as a resource to other employees.

• Update the White Board with staff and participant attendance issues (absences, late

arrivals, etc.)

• Prepare reports, correspondence, spreadsheets, etc., as requested.

Additional Job Requirements

Additionally, every staff member may be required to:

• Load and unload buses.

• Assist in the Kitchen and Lunch area when needed.

• Assist in other departments as needed.

• Perform other duties as requested.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

High school diploma or equivalent; two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical demands are:

• Ability to lift at least 50 lbs. – frequently.

• Ability to stand, stoop, and bend – frequently.

• Ability to push non-mobile program participants in their wheelchairs -frequently.

Note: Any lifting, transferring, or positioning of program participants always requires two people.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate to loud.

Addendum

It is required that every employee be aware of and responsible for, the safety of program participants, staff, volunteers, and others under his/her supervision or in their work environment. Employees are required to immediately clear or report any safety hazards or unsafe conditions in their work environment.

Requirements for Employment

• Submit to a current physical examination and tuberculosis screening.

• Provide a copy of your current Driver's License or equivalent identification.

• Maintain a current CPR certification.

• Current fingerprint clearance (prints must be sent to the Department of Justice within four days of hire).

• Sign a Form I-9 and provide the required documentation.

• Sign Ability Now Bay Area Safety Policy Statement

Each employee will also receive a copy of the Ability Now Bay Area Employee Handbook. It is understood and agreed that the employee will read and observe the terms and conditions outlined in the handbook.

As an Ability Now Bay Area employee, you may terminate employment at any time and for any reason whatsoever (we request that, in the event of resignation, you give ANBA at least two weeks' notice). Similarly, Ability Now Bay Area may terminate your employment at any time and for any reason whatsoever, with or without cause. This at-will relationship can only be changed in writing signed by you and an authorized representative of the Ability Now Bay Area.

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