Senior Manager of Residential and Outpatient Programs

 At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and hope based on equity, education, and evidence-based practice for all communities. A nonprofit founded in 1969 in Charlotte, North Carolina, we have since grown to be one of the largest providers of comprehensive substance use disorder treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate, steadfast support for our patients' journey to recovery. We are looking for passionate people to join our team  

McLeod Centers for Wellbeing is currently searching for a Full-time Senior Manager of Residential and Outpatient Programs in Charlotte, NC.  

How will you help us achieve our mission? You will:  

• Promotes the mission, vision, and values of the organization as well as the established clinical philosophy and standards
• Acts a liaison between clinical/operational leadership and Program Managers ensuring effective, accurate, and open communication
• Establishes proactive onboarding and training of new Program Managers and ongoing training for all Program Managers for assigned treatment programs
• Supervises and mentors Program Managers in development of leadership skills and daily operations of the program including but not limited to staffing (e.g., hiring, onboarding, training, and development of program staff) and program growth (e.g., identifying objectives, establishing goals, and evaluating outcomes)
• Provides clear expectations, education, direction, coaching, and performance feedback
• Organizes services and systems necessary for the multidisciplinary approach throughout the continuum of care
• Collaborates with the compliance team to ensure ongoing compliance in all documentation and policies
• Establishes and develops ongoing quality/performance improvement processes and procedures for assigned treatment programs
• Ensures resources allocated within budgetary requirements
• Collaborates effectively with other department leaders proactively to identify problems/barriers and develop solutions using problem-solving and critical thinking skills
• Participates in community engagement opportunities to facilitate community presence, involvement, and relationships
• Maintains accurate and timely documentation as required.

What are the qualifications needed for this role?

• Bachelor's degree or higher (Master's preferred) with 3 or more years experience in leadership. 
• CADC or licensure (LCMHC/A, LCSW/A, LMFT/A, LCAS/A) preferred but not required. 

What is the work environment for this role? 

The role will work in a typical office environment and will be exposed to normal noise levels. The employee will be frequently talking to patients, family members, co-workers, and outside professionals. The employee will frequently be on multiple floors of the building and will be up and down all day between walking around an office building and sitting at a desk. Will regularly be on the telephone and computer. May occasionally travel outside of a building to another work location. May need to lift up to 10 lbs. 

What we offer you as an employee: 

• Balanced Lifestyle: Enjoy a 37.5-hour work week to support a better work/life balance, with most programs closing at noon and employees off by 12:30pm. Have your afternoons free
• Comprehensive Healthcare Coverage: Access medical, dental, and vision insurance, along with Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Employer Paid Benefits: Benefit from 100% employer-paid benefits including short and long-term disability, group term life insurance, and an Employee Assistance Program.
• Financial Security: Secure your future with a 401(k) plan, with company matches up to 3% after 90 days of employment. 
• Generous Leave Policies: Enjoy paid time off, sick leave accrual, and additional benefits such as bereavement, jury duty, and parent-child educational leave. 
• Holiday Benefits: Celebrate 9 paid observed holidays and receive 1 floating holiday to use at your convenience. You will also receive a paid day off during your birthday month as our way of recognizing and celebrating you as a valued member of our team.
• Student Loan Forgiveness: As an employee for a non-profit organization, you qualify for Public Student Loan Forgiveness (PSLF) to assist with your student loans.
• Continuous Growth Opportunities: Invest in your professional development with ongoing support and free continuing education opportunities across multiple disciplines. We also offer top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.
• SUD Professional Licensure: McLeod Centers pays for initial CADC certification or LCAS licensure, including the application fee, background check fee, board registration fee, initial exam fee, and all supervision requirements.

Research indicates that women and underrepresented groups tend to apply for jobs only when they believe they meet 100% of the qualifications. At McLeod Centers, we encourage you to challenge this statistic and apply. It's rare for anyone to meet every qualification. We look forward to hearing from you