Operations Director

5 days ago

Houston, Texas, United States Nesco Resource Full time

Operations Director - Stand-Alone ER / Urgent Care
Location:
Greater Houston

A growing stand-alone ER / urgent care group in Greater Houston is seeking a hands-on
Operations Director
to oversee day-to-day operations, support the opening of new facilities, and enhance the overall patient experience. With multiple sites and continued expansion ahead, this role is ideal for an operational leader who thrives in a fast-paced, patient-centered environment.

Key Responsibilities
Operational Leadership

  • Oversee daily operations across multiple facilities
  • Lead the operational setup and launch of new locations
  • Manage P&L, staffing, scheduling, workflow, ordering, and facility readiness
  • Build and standardize processes to support multi-site growth

Patient Experience & Hospitality

  • Maintain a warm, concierge-style environment for patients and families
  • Build structure around patient amenities to ensure consistent, high-touch service
  • Support a family-friendly, hospitality-driven experience across all locations

Community Engagement & Local Marketing

  • Build relationships with community groups, schools, churches, and local organizations
  • Lead grassroots outreach and face-to-face marketing efforts targeting families
  • Strengthen local brand presence throughout Greater Houston

Billing & Revenue Cycle Management

  • Identify gaps in current billing processes
  • Improve RCM workflow, billing capture, financial accuracy, and process structure
  • Implement scalable systems to support continued growth

Leadership Support

  • Reduce operational strain on the leadership team
  • Serve as a strategic partner in building structure, efficiency, and scalability

What You Bring

  • Experience in healthcare operations, urgent care/ER operations, hospitality operations, or multi-site leadership
  • Strong background in building processes, systems, and operational workflows
  • Revenue cycle management (RCM) experience strongly preferred
  • Strength in community outreach and relationship-building
  • A service-driven mindset and the ability to lead in a hands-on environment

PRO023

**Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.**

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