Operations Director

5 days ago

Houston, Texas, United States TriSearch Full time $120,000 - $150,000 per year

Job Title:
Legal Director of Operations

Location:
Houston, TX – On-site

Job Type:
Full-Time

Position Overview
The Director of Operations (DOO) will oversee the day-to-day operations of our Houston-based personal injury law firm, ensuring smooth workflow, operational efficiency, and exceptional client service. This role supports attorneys, paralegals, and staff in delivering top-tier legal representation to clients. The DOO will implement strategic initiatives, optimize processes, and help drive firm growth while maintaining compliance with Texas legal standards.

Key Responsibilities

  • Oversee all operational functions, including case management, client intake, document processing, and billing, with a focus on personal injury cases.
  • Collaborate with attorneys, paralegals, and administrative staff to streamline processes, improve efficiency, and enhance the client experience.
  • Develop and maintain policies, procedures, and operational standards in compliance with Texas legal regulations.
  • Supervise department managers and administrative staff; provide coaching, performance evaluations, and development plans.
  • Work closely with marketing and business development teams to support client acquisition and firm growth initiatives.
  • Manage budgets, track KPIs, and report operational performance to firm leadership.
  • Implement technology solutions to enhance case tracking, reporting, and overall productivity.
  • Monitor client service quality and address operational issues promptly to ensure positive client outcomes.
  • Support long-term strategic planning and operational improvements for firm growth.
  • Identify, interview and hire staff positions as needed.

Qualifications

  • Bachelor's degree in Business Administration, Management, or related field; MBA preferred.
  • 5–7+ years of operations management experience, ideally in a law firm or legal services environment.
  • Knowledge of personal injury law, is highly preferred.
  • Strong leadership, communication, and organizational skills.
  • Experience managing budgets, operational data analysis, and process improvements.
  • Proficiency with legal practice management software (e.g., Clio, MyCase) and Microsoft Office Suite.
  • Ability to handle sensitive client and case information with discretion.
  • Knowledge of Texas legal regulations and compliance standards is highly preferred.

Why Join Us

  • Join a team committed to helping injured clients get the justice they deserve.
  • Lead operational initiatives that directly impact firm growth and client outcomes.
  • Competitive salary with performance-based incentives.
  • Opportunities for professional development and career advancement in a specialized practice.

Core Strengths For Success

  • Strategic Thinking and Planning
  • Leadership and Team Development
  • Problem-Solving and Decision-Making
  • Communication and Interpersonal Skills
  • Process Improvement and Efficiency Focus
  • Client Service Orientation
  • Budgeting and Financial Management
  • Adaptability and Resilience
  • Collaboration and Cross-Functional Leadership
  • Technology and Systems Savvy

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