Workplace Concierge Specialist

About John Paul

Who Are We? The World's Best Concierge Provider. At John Paul Group, we pride ourselves on being the world leader in premium loyalty and customer engagement services. With a global reach across 40 countries and a growing team of dynamic and passionate individuals, we are committed to delivering exceptional experiences to our clients and their customers. Our unwavering dedication to excellence is rooted in our core values of trust, innovation, and reliability.

As we continue to expand and evolve, we are seeking talented and driven individuals who share our vision and can contribute to our success. Join our diverse and collaborative team to help shape the future of customer and employee loyalty and be a part of an award-winning company that truly values meaningful service beyond expectations.

Why Join Us?

At John Paul, we focus on delivering personalized, human-centered concierge services that make a real impact in people's lives. If you're passionate about travel planning, lifestyle experiences, and helping others find balance through thoughtful service, this is a place where your work truly matters.

Here's what you can expect:

• • Accessible leadership – Our team is global, but our leaders are approachable and committed to supporting your success.
• Meaningful work – You'll help clients create memorable experiences and solve real-life challenges through travel and lifestyle services.
• Health & wellness support – Eligible employees have access to medical, dental, vision, and wellness benefits.
• 24/7 Employee Assistance Program – Confidential support is available whenever you need it.
• Engaging culture – We host in-person and virtual events throughout the year to keep our teams connected and inspired.
• Travel perks – Enjoy exclusive discounts with ACCOR Hotels and preferred partners, plus receive an IATA card for additional travel benefits.
• Opportunities to grow – While growth paths may vary, we encourage internal mobility and development across John Paul and our parent company, ACCOR.

About The Corporate Concierge Role

The Corporate Concierge will foster meaningful relationships with clients by expertly managing those eager to experience our Concierge services. Through dedicated outreach and in-person communication, you will guide each client through the entire fulfillment process. You will work onsite in a collaborative environment with our client.

Your exceptional customer service skills will empower you to illuminate the possibilities, clarify their program benefits, and address inquiries.

In this role, you will work on research requests ranging from travel planning to event ticket sales, gift recommendations, event planning, and on-site services coordination.

This full-time position is located in the Dallas/Ft. Worth metropolitan area. Please note that this is not a remote position and requires on-site presence full-time; the hourly pay is $21.63.

KEY RESPONSIBILITIES

• This position assists in the development of marketing and advertising initiatives as well as provide concierge support services
• You will work directly on client campaigns and creative design projects
• Assist with tracking and analyzing marketing campaign performance using analytics tools, providing reports and recommendations for improvement
• Support the creation and editing of marketing materials, including brochures, newsletters, online content, and presentations
• Conduct research on lifestyle requests, including travel planning (domestically and internationally), event planning, museums and attractions, local activities, shopping and gifts, and more.
• Plan, research, and book complex travel, including airfare, private car service, car rentals, hotel accommodations, fine dining, theater plays, sporting events, concerts, cruise packages, vacation packages, and more.
• As an ambassador, provide exceptional service to all clients aligned with the John Paul brand.
• Assist in creating marketing collateral to promote the concierge service to clients.
• Edits and creates content for various platforms, requiring creativity and flexibility to adapt to different styles and audiences.
• Support our client's brand awareness by selling local attraction tickets, merchandise swag, and order fulfillment.
• Assist with completing inventory audits for merchandise and event/attraction tickets.
• Work effectively with diverse teams, adapt to different personalities and working styles, and collaborate to achieve common goals, and maintain a respectful and engaging work environment.
• Adhere to company and client procedures and policies, including Dress Code, Attendance, and Punctuality.
• Any other duties that are needed to drive to the vision, fulfill our mission, and abide by the values of this organization

REQUIREMENTS

• Graduate or current enrollment in a related Bachelors or Masters degree preferred
• Professional demeanor and the ability to represent the Company in a polished and professional manner
• Ability to communicate effectively with clients verbally and/or in writing
• Hospitality, event, travel, and party planning experience preferred
• Ability to communicate professionally and respectfully at all times
• Ability to effectively manage all client requests and staying organized
• Ability to be adaptable and flexible to navigate changing circumstances
• Ability to identify problems, analyze situations, and develop creative solutions is essential.

Technological Skills

• Square or a similar POS system
• Salesforce, AirTable, or other robust CRMs
• Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
• Canva or similar graphic design software preferred

EEO — We are an Equal Opportunity Employer

John Paul is committed to providing a workplace free from discrimination and harassment. We value a diverse workplace and encourage men, women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

Furthermore, we expect every member of the John Paul community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Persons with disabilities who may need accommodations for any part of the recruiting process are encouraged to discuss this with the Hiring Manager during contact.

VISA REQUIREMENTS

US Work Authorization is required.