Revenue Cycle Credit Resolution Specialist

At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.

Be Part of Who We Are

Proliance Surgeons

Proliance is one of the largest surgical care centers in the country, providing excellent care at more than 100 centers throughout Washington State. Many of our surgeries are performed at our own ambulatory surgery centers—where costs are often lower and recovery times faster. Patients return home the day of their surgery to begin healing and rehabilitation and get back to doing what they love, faster. Each and every teammate has a crucial role as a part of our team focused on providing excellent patient care with high value for our patients, their families, employers, payors and our community.

What We Stand For:

At Proliance Surgeons, it is our mission to be the leader in physician-led healthcare services. Each teammate contributes to our vision of Exceptional Outcomes, Personally Delivered. Our values of Collaboration, Accountability, Respect, Equity and Stewardship transcend all of our relationships: our patients and their loved ones, one another as team members, our business associates and our community. Every teammate is expected to embrace and demonstrate these shared values.

Position Summary

The Revenue Cycle Credit Resolution Specialist plays a vital role in delivering exceptional service to patients, insurance entities, and internal stakeholders regarding refund inquiries within the revenue cycle. This position entails addressing customer concerns, providing accurate information on the refund process, and collaborating closely with Refund Analysts to ensure effective issue resolution.

Key Duties and Responsibilities

The key duties and responsibilities of the Revenue Cycle Credit Resolution Specialist include, but are not limited to:

• Provide outstanding customer service to patients, insurance companies, and internal stakeholders regarding refund inquiries.
• Address customer concerns, answer queries, and provide timely and accurate information about the refund process.
• Collaborate with the Refund Analysts to investigate and resolve customer issues effectively.
• Process customer refund requests, ensuring adherence to company policies and industry regulations.
• Ability to research to provide a narrative and solution.
• Maintain a positive and empathetic attitude in all customer interactions.

Education/Experience

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service, preferably in a healthcare or financial setting.

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills.
• Strong Excel and Microsoft skills
• Ability to navigate and use relevant software for customer interactions.
• Ability to handle challenging customer situations with professionalism and empathy.
• Ability to effectively use and office equipment
• Great organizational and multitasking abilities
• Superior customer service skills
• Using time efficiently, with meticulous attention to detail, accuracy, and completion
• Ability to manage multiple factors for the best result
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision

Work Environment/Physical Demands

The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.

Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.

Comments

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.