Director, Revenue and Voyage Accounting

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We're looking for an experienced Director, Revenue and Voyage Accounting to fill this role which is based in our Seattle or Miami offices. You'll be responsible for all revenue accounting operations across Holland America Line and Seabourn. This strategic role oversees the full spectrum of financial activities including Ticket and Onboard Revenue, Voyage Accounting, Pre and Post Accounting, Shipboard Finance, and Cash Operations. It encompasses ownership of revenue and accounts receivable accounting, financial analysis, reconciliations, voyage closing, credit card processing, guest refunds, travel agent commissions, chargebacks, fraud mitigation, and loyalty program accounting. The position also manages the recording and reporting of approximately $250 million in monthly revenue and reconciles critical balance sheet accounts, notably the $1 billion Customer Deposit account. Additionally, the role directs Fleet Managers who support shipboard finance teams and initiatives and leads system enhancements for both shoreside and shipboard revenue accounting platforms. Collaboration spans across key internal departments such as Revenue Management, Guest Relations, Tax, FP&A, Finance IT, Corporate Accounting, and Casino Operations.

Here's a summary of what Holland America Line is looking for in its Director, Revenue and Voyage Accounting. Is this you?

Responsibilities

• Execution and Performance

Plans and directs the accounting and reporting of financial revenue transactions related to Holland America Line and Seabourn

Guided by functional strategy, creates impactful results for business partner functions, including Commercial, GEPD, ABG, and Tax.

Partners with the ELT to address critical issues and communicate accounting practices and policies.

Translates mid and long-term Controllership goals into operating objectives 

Recommend changes in accounting, reporting, policies, procedures, controls and/or processes, to align with business need and fiscal goals.

• Accounts and Budget Ownership

Oversee approximately $250 million of total revenue recognized each month and supports the monthly explanation of variances of actuals vs forecast.

Owns the Customer Deposit account, representing one of the most important accounts in the Balance sheet with approximately $1 billion in total balance and leads the quarterly variance explanations due to Corporate

Partner with cross-functional teams—including IT, Finance, and Operations—to align project budgets with strategic goals and ensure efficient resource allocation.

Collaborate with internal teams to identify opportunities for automation and efficiency, ensuring budgetary considerations are integrated into project planning.

• Compliance and Security

Establishes, enforces, and ensures the adequacy of internal controls, policies and procedures for responsible areas and Brands.

Reviews and approves changes to accounting, reporting, processes and workflows, and policies and procedures, across clients which includes Brand initiatives.

Shipboard Finance Operations

Leads and oversees Fleet Managers onboard, responsible for supporting shipboard finance team members and all shipboard finance initiatives.

Lead system enhancements and project management of shipboard revenue accounting systems. 

• Team Leadership/Decision Making

Leads and develops accounting Managers and staff including building highly effective teams and improving the overall talent of the department.

Leads Managers and Staff by executing functional business plans and contributes to the development of functional strategy.

Provide accounting guidance to aide in the decisions made by Brands.

    o Decisions are guided by precedent and made mainly with reference to existing policies.

    o Decisions are typically related to quality standards, people/services/ financial/equipment resources, project approach, and tactical operations for the division.

Leads and develops professional and managerial staff.

Plan, manage and prioritize team's workload/ad hoc projects.

Tactical, broad-based ability to recognize and develop talent.

Requirements

• 10 – 15 years accounting experience plus 10 years of management experience.

• CPA (or other accounting certificate) may be required based on position or geography.

•  Experience in directing the accounting and reporting of a highly complex, diverse, international, multi- location financial organization 

• Excellent project management skills 

• Presentation skills/persuasion 

• Ability to analyze and resolve complex issues from multiple stakeholders

• Subject-matter expert with full competence in several recognized bodies of knowledge 

• Established expertise in financial operations, financial controls, GAAP accounting, financial reporting, and financial systems 

• In-depth experience in directing the accounting and reporting of a highly complex, diverse, multi-location financial organization 

• Ability to collaborate and work with others to resolve significant issues, clarify or interpret complex information, provide initial screening/negotiations.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement

• Base Salary Range: $136,200.00 to $183,900.00 The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture…Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: 

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA) 

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact 
 

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