IT Service Desk Tier 2

1 week ago

Davenport, Iowa, United States Tri-City Group Full time

Job Description
Salary:

Tri-City Group is currently seeking an experienced and customer-focused IT Service Desk Tier 2 Technician to join our dynamic team. As a Tier 2 Technician, you will play a critical role in providing advanced technical support to our clients. Your expertise will contribute to maintaining a smooth and efficient IT environment.

Responsibilities include but are not limited to:

  • Advanced Troubleshooting: Investigate and resolve complex technical issues escalated from Tier 1 support. This includes hardware, software, network, and application-related problems.
  • Incident Management: Handle escalated incidents, ensuring timely resolution and adherence to Service Level Agreements (SLAs). Collaborate with other teams when necessary.
  • User Support: Provide personalized assistance to end-users, addressing their technical queries, concerns, and requests. Offer guidance on best practices and efficient use of IT resources.
  • Application Support: Assist users with software installations, configurations, and troubleshooting. Familiarity with common business applications (e.g., Microsoft Office Suite) is essential.
  • Hardware Maintenance: Diagnose and repair hardware issues, including desktops, laptops, printers, and peripherals. Coordinate with vendors for warranty repairs or replacements.
  • Documentation and Knowledge Base: Contribute to the knowledge base by documenting solutions, workarounds, and troubleshooting steps. Share insights with the team to enhance overall support efficiency.
  • Remote Support: Provide remote assistance to users across different locations. Proficiency in remote desktop tools and troubleshooting is crucial.
  • Collaboration: Work closely with other IT departments to ensure seamless service delivery. Participate in cross-functional projects as needed.
  • Security Awareness: Stay informed about security threats, vulnerabilities, and best practices. Assist in user education related to cybersecurity.
  • Continuous Improvement: Identify areas for process improvement and contribute to enhancing the overall IT support experience.
  • Other duties may be assigned, as needed

Required Education and Experience:

  • Bachelors degree in computer science, Information Technology, or related field (or equivalent experience).
  • Minimum of 2-3 years of experience in IT support, with a focus on Tier 2 or advanced technical assistance.
  • Proficiency in Windows and macOS operating systems.
  • Strong knowledge of servers, networking, and Office 365.
  • Familiarity with ITIL principles and incident management processes.
  • Excellent communication skills, both written and verbal.
  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus.

If you thrive in a fast-paced environment, enjoy solving complex technical puzzles, and are committed to delivering exceptional user experiences, we encourage you to apply for this exciting opportunity

All job offers are contingent upon the successful completion of a drug screen and reference check.Tri-City Group is an equal opportunity employer.

  • IT Service Desk Team Lead

    6 hours ago

    Davenport, Iowa, United States Medix Dental IT Full time $70,000 - $80,000

    About UsAt Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer...

  • service desk associate

    2 days ago

    Davenport, Iowa, United States Von Maur Full time

    As aService Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.What You'll DoOwn the customer experience – greet people sincerely, be friendly and thank every customerAnswer a multi-line telephone – assist...

  • Front Desk Part Time

    1 week ago

    Davenport, Iowa, United States My Place Hotels Full time

    Now Hiring: Part-Time Front Desk AssociateShifts: 7:00 AM-3:00 PM, 3:00 PM - 11:00 PM, 11pm-7am | 10-20 Hours/Week |Join the Team at My Place HotelWe're looking for a reliable, friendly, and motivated individual to be the welcoming face of our hotel. If you enjoy working independently, helping guests, and keeping things running smoothly, this could be a...

  • Crisis Counselor

    1 week ago

    Davenport, Iowa, United States Foundation 2 Full time

    About Foundation 2 Crisis ServicesFoundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis...

  • Field Services Team Leader I

    3 days ago

    Davenport, Iowa, United States Stefanini North America and APAC Full time

    Details:Job Description*Who We Are*Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world....

  • Sales and Customer Service Associate

    6 days ago

    Davenport, Iowa, United States Dahl Ford Davenport Full time

    Job: Sales and Customer Service AssociateCompany: Dahl Ford DavenportBenefits:· Base + bonus compensation· 401K, medical and dental insurance, paid time off, etc.· Any other benefits that your dealership may offer to employee· 4 Day work weekResponsibilities:· Assist customers in selecting a vehicle by asking questions and listening carefully to their...

  • Member Service Representative

    1 week ago

    Davenport, Iowa, United States R I A FEDERAL CREDIT UNION Full time $17 - $19

    Job Details Job Location:    Davenport - Davenport, IA Salary Range:    $ $19.00 DescriptionSummary/Objective At R.I.A. Federal Credit Union, the primary focus of the Member Service Representative is to improve the financial well-being of our members. This is accomplished through: Relationships: Building relationships is integral to the success of...

  • Environmental Services Technician

    1 week ago

    Davenport, Iowa, United States Genesis Healthcare System Full time

    GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence,...

  • Project Team Claims Associate

    1 week ago

    Davenport, Iowa, United States BITCO Insurance Companies Full time

    BITCO Corporation, headquartered in Davenport, Iowa, is seeking a Project Team Claims Associate to join our Home Office team. BITCO delivers high-quality property and casualty insurance services to specialized industries, including Construction, Forest Products, and Oil & Gas. This position offers eligibility for a hybrid work schedule.Position...

  • Probation/Parole Officer 2

    3 days ago

    Davenport, Iowa, United States State of Iowa Full time

    Job DescriptionResidential Facility: Develops case plan based upon risk assessments, Ongoing negotiation and update of case plan with client to address changing needs, Determines staff and community resources available to address those needs and make referral as appropriate, Consistently evaluates and monitors the client's reentry needs and ensures...