Call Center Representative

4 days ago

Houston, Texas, United States US HEART & VASCULAR Full time

US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston, TX.

Responsibilities:

  • Answer incoming calls from patients and provide information, assistance, and support in a timely manner
  • Schedule patient appointments and coordinate with healthcare providers and clinical staff
  • Verify patient demographic and insurance information.
  • Document patient interactions, inquiries, and appointment details accurately
  • Follow communication "scripts" when handling different topics
  • Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality
  • Handle patient complaints and concerns professionally and empathetically
  • Provide basic medical information and directions to patients as appropriate
  • Collaborate with clinical and administrative teams to resolve patient issues.

Requirements:

  • Minimum of 1 rear of experience
  • High School Diploma or equivalent is required
  • Strong communication and interpersonal skills.
  • Proficiency in using call center software and electronic health record (ECW) systems
  • Ability to use Microsoft Word basic correspondence
  • Knowledge of medical terminology and basic healthcare processes
  • Empathy, patience, and a customer-centric approach to patient care
  • Strong attention to detail and analytical skills
  • Knowledge of healthcare compliance and regulations, including HIPAA
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to type a minimum of 30 WP

About Houston, TX:

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.

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