Service Coordinator

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Timonium, Maryland area to support our fast-growing Voice (MSS) division.

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. 

WHAT YOU WILL BE DOING:

• Serve as a primary point of contact for service requests.
• Assess the service needs of customers and connect them with resources.
• Schedule daily work for technicians and coordinate services with customers and subcontractors.
• Work cross-functionally to communicate daily priorities with the service and operational teams.
• Accurately create, track, and close service tickets on time, ensuring all service details, documentation, and technician hours are properly updated.
• Update and review work-in-progress (WIP) reports regularly.
• Establish and strengthen relationships with customers and vendors.
• Create reports and ensure KPI's are met.
• Provide timely responses to phone calls and email inquiries.
• Fostering a safe work environment.  
• Maintain a positive, productive, and safe work environment.
• Perform additional job duties as assigned.

WHAT YOU WILL BRING TO THE TEAM:

• 1-3 years of industry experience or related customer service experience.
• Previous administrative experience preferred.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel. 
• Excellent customer service and problem-solving skills. 
• High-quality organizational skills. 
• The ability to work well under deadlines and to multitask. 
• Excellent verbal and written communication skills. 
• Excellent critical thinking and problem-solving skills. 

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside.

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 20 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs. 

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.   

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.  

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."

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