Clinical Operations Manager

Clinic Operations Manager

Full-Time / Exempt

Great Falls

Position Overview:

Provides a wide range of responsibilities associated with front desk operations for both in-person and telehealth services. This includes, but is not limited to, administrative leadership of day-to-day activities for client access processes associated with applying for Many Rivers Whole Health (MRWH) clinical services, insurance & payment set-up, petty cash, scheduling for intake(s) and continued client appointments, discharge processes, data tracking and reporting, front desk tasks in the electronic health record, office supply requisitions, lobby upkeep, opening and closing oversight at all MRWH locations with front desk support, and employee training. Interacts directly with the clients as well as overseeing the direct supervision of Client Registration Representatives.

Job Duties:

• Supervising Client Registration Representatives duties to ensure client registration, all associated documentation and scheduling is complete and accurate per Administrative Rules of Montana, MRWH needs and Certified Community Behavioral Health Clinic (CCBHC) standards, including working closely with all leadership for efficient and effective workflow processes.
• Enforcing company policies and procedures; ensuring department procedures are being observed and enacted effectively and accurately; and communicating with providers and other departments to ensure successful clinic operations.
• Responsible for overall processes and procedures to ensure that all clients are being connected in a timely manner with appropriate service providers for their needs, including coordinating as necessary with community agencies and providers.
• Manages verbal, electronic, and written communications between medical, clinical, addictions and any other direct service employees necessary to ensure that all clients are seen by the right provider at the scheduled time.
• Overseeing cash collections, petty cash, and reviewing posting reports to ensure accuracy of client account balances.
• Supervising processes for reviewing client eligibility documents for accuracy and completeness.
• Ensuring client insurance authorizations have been completed, insurance/funding sources and eligibility are properly entered into the electronic health records and working directly with Client Financial Services for successful billing.
• Provide training to employees and implement employee development. Tracks employee training progress for compliance with training matrix and individual program requirements.
• Responsible for the opening/closing monitoring oversight in all MRWH locations with a front desk support team.
• Monitor departmental budget monthly and report variances.
• Coordinate with Human Resources for recruitment, employee evaluations, performance improvement plans, hiring, and recommending terminations.
• May be required to work additional hours as necessary.
• Must have a valid driver's license, personal vehicle, and valid vehicle insurance; will be traveling to all MRWH locations.

Minimum Qualifications:

• Completion of a bachelor's degree or equivalent associates degrees in a related human service or business field and one year's experience in leadership is required.
• Graduation from high school or GED and a combination of relevant experience equaling at least five years may be considered.
• Master's degree in business with one year's experience is preferred.
• Supervisor experience is preferred.
• Knowledge and experience in Word, Excel, multi-phones, and customer service required.
• Call Center knowledge preferred.

Wage = $60,000+ DOE

Benefits:

• 401K Matching Contributions
• Health Insurance
• Dental Insurance
• Flexible Spending Account
• Health Savings Account
• Flexible Work Schedule
• Paid Holidays
• Paid Birthday
• Pet Insurance

All Positions at Many Rivers Whole Health must pass Background Checks and Motor Vehicle Record Check.

About Us:

Since 1976, we have been dedicated to 13 counties in Montana and seek to serve a variety of both individuals and groups in all settings. We define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress — such as family and relationship problems, serious health problems, or workplace, school place and financial stressors — alongside those of chronic, severe disabling behavioral health conditions. with an integrated team of specialists and a personal approach to wellness. Today, we are focused on becoming Montana's healthcare provider of choice.

We are committed to recruiting qualified employees, continually striving for advancement, and above all, working as a team to meet the health needs of clients living in our 13 counties. Our vision is to be the healthcare provider of choice for clients and employer of choice for employees and providers. We will achieve this vision by committing to a culture of integrity, safety, evidence based exceptional care, compassionate customer service, and great work environment.

Mission: Many Rivers Whole Health partners with people and communities to serve the whole person – body, mind, and spirit – by providing expertise in wellness, mental health, and substance use disorders, addressing prevention and treatment with a recovery-based approach.

Vision: To be a community based, highly respected organization known for excellence in mental health and addiction recovery services; offering compassionate, client-focused, professional support.

Beliefs/Values: Ambassador of Many Rivers, Own it, Individuals Matter, Create Joy, Embrace Change, Show Up. Step In.

About Great Falls:

Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and the Center for Mental Health is an excellent choice for you. We would love to hear from you and discuss this opportunity.

EQUAL OPPORTUNITY EMPLOYER:

Many Rivers Whole Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.