Administrative Assistant

The Administrative Assistant is the GM's right hand—managing calendars and communications, coordinating cross-functional initiatives, preparing reports and presentations, and ensuring priorities move forward on time. You'll act as a trusted partner who protects the GM's time, upholds confidentiality, and delivers polished work that supports guests, owners, and the leadership team.

• Calendar, Communications & Gatekeeping

• Manage the GM's calendar, priorities, and meeting flow; triage email/inquiries; draft correspondence and talking points.

• Prepare high-quality presentations, memos, and briefing packets.

• Meetings & Follow-Through

• Plan and run leadership/department meetings: agendas, materials, minutes, and action logs; track deliverables to completion.

• Coordinate ownership/board/brand reviews and pre-cons/post-cons as needed.

• Reporting & Analytics

• Compile weekly/monthly dashboards and packets (KPIs, guest satisfaction, finance highlights, projects).

• Partner with Finance/Revenue/HR/Operations to validate data and deadlines.

• Stakeholder & Guest Relations

• Serve as a professional point of contact for owners, asset managers, brand reps, vendors, and community partners.

• Support VIP and guest-recovery logistics in coordination with Operations.

• Projects & Process Support

• Track GM initiatives (SOP updates, audits, renovations, openings, events); manage timelines and status sheets.

• Coordinate permits, licenses, inspections, COIs, and contract renewals with the appropriate departments.

• Travel, Expenses & Purchasing

• Arrange travel; reconcile expense reports; prepare POs, process invoices, and assist with budget tracking for executive office spend.

• HR & Compliance Administration

• Maintain confidential files, onboarding/exit checklists for leaders, training/compliance trackers, policy acknowledgments, and org charts.

• Assist with communications on policy updates and employee engagement events.

• Office Operations

• Oversee executive office supplies/IT tickets/room setups; ensure a professional environment for internal/external meetings.

Benefits We Offer:

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

• 4–6+ years of administrative support experience (hospitality or multi-unit environment preferred).
• Exceptional organization, prioritization, and written/verbal communication; accurate note-taking and follow-through.
• Advanced Microsoft 365/Google Workspace (especially PowerPoint/Slides and Excel/Sheets); e-signature and virtual meeting tools.
• Experience with project/task tools (Smartsheet/Asana/Trello) a plus; familiarity with PMS/CRM/BI systems helpful.
• High discretion and judgment handling sensitive information; customer-service mindset and polished professionalism.
• Bachelor's degree in Business, Communications, or related field preferred; not required with equivalent experience.
• Flexibility for occasional early/late meetings, events, or peak periods.

• Office/meeting environment with extended computer work; occasional evenings/weekends for events or deadlines.
• Ability to lift/move up to 20–25 lbs (meeting materials, supplies).