Inside Sales Specialist

3 days ago

High Point, North Carolina, United States AdaptHealth Full time


AdaptHealth Opportunity – Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. 

Inside Sales Specialist

The Inside Sales Specialist is responsible for ensuring continuity between the patients, clinics, community, physician practice and the home setting to maximize patient satisfaction of services. Increasing sales, billed revenue, and new patients in accordance with department goals. Optimize patient safety, comfort, and well-being; to improve awareness and confidence among healthcare professionals, physicians and patients regarding current options and capabilities; to coordinate referrals to ensure timely admission and appropriate patient care based on referrals. Additionally, responsible for obtaining, processing, and complete complex orders with accurately and timely to ensure patient needs are met.

Job Duties:

  • Effectively working through a high volume of outbound calls in a fast-paced environment
  • Generates a steady stream of referrals through researching various sales and marketing sources, selling all offered services
  • Develop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrity
  • Partner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.
  • Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient's policy
  • Obtain Insurance authorizations when required by the Insurance and obtains physician order signatures as needed
  • Discusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitations
  • Contact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverage
  • Contact referral sources and patients to discuss any problems or delays encountered during insurance verification
  • Assures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendations
  • Understands issues related to the most cost-effective delivery method for DME ordered
  • Maintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payers
  • Assist patients and referrals in finding an alternative provider if service is not covered by insurance
  • Prioritize urgent or emergency orders
  • Validate and Log CMNs and PARs as needed
  • Acts as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomes
  • Acts as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and services
  • Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction
  • Knows when to appropriately use best judgment with patients/referral sources during conflicts
  • Contributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goals
  • Job Title: Inside Sales Specialist FLSA Classification: Non-Exempt
  • Expresses confidence in ability to diagnose, develop and carry out solutions to customer complaints
  • Makes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternatives
  • Knows when to appropriately use consensus and/or independent decision-making styles
  • Identifies and clearly communicates to sales and operations the needs of hospital and physician referral sources
  • Promotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needs
  • Utilizes team/company communication systems to report and process requested information
  • Shares information and expertise with colleagues to enable them to carry out their role more effectively
  • Participates in team meetings as requested

Competency, Skills and Abilities:

  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Excellent customer service skills
  • Product knowledge
  • Motivation for sales
  • Ability to work independently and with a team
  • Strong analytical and problem-solving skills with attention to detail
  • Ability to prioritize and manage multiple projects
  • Possess mental alertness and ability to properly treat confidential information.
  • Proficient computer skills and knowledge of Microsoft Office

Requirements

Minimum Job Qualifications:

  • High School Diploma required; Associate Degree from an accredited college is preferred
  • One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
  • B2B or B2C Sales preferred

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

  • Sales Consultant

    6 days ago

    High Point, North Carolina, United States Century Complete Full time

    DescriptionPosition at Century CompleteWhat You'll DoThe Sales Consultant drives the traffic conversion of buyers of the new home communities and assists the buyers in ensuring a great customer experience through the construction and closing process.With the combined base salary and our closing bonus program, the total earnings for this role have the...

  • Direct Sales Agent Specialist

    2 weeks ago

    High Point, North Carolina, United States Direct Auto Full time $36,400 - $41,600 per year

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to...

  • Customer Specialist

    2 hours ago

    High Point, North Carolina, United States Atelier Verellen Inc. Full time

    Summary | ObjectiveThe Customer Specialist plays a crucial role in ensuring customer satisfaction and operational efficiency within the manufacturing industry. This position is responsible for managing sales orders and utilizing order entry systems to process customer requests accurately and promptly. The major end result of this role is to enhance the...

  • Fire Logistics Specialist

    2 hours ago

    High Point, North Carolina, United States City of High Point Full time

    Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible. Who We Are:At the High Point Fire Department, service to the City has been the driving force since our founding, embracing our motto of "Safety, Commitment, Excellence since 1890."If you are...

  • Customer Service Parts Specialist

    1 week ago

    High Point, North Carolina, United States Amada America, Inc. Full time

    The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee.ESSENTIAL FUNCTIONSEdit orders received for price and nomenclature.Inform customers of unit prices, shipping date, anticipated delays and any additional information.Enter data into computer to...

  • Route Specialist

    3 days ago

    High Point, North Carolina, United States ImageFIRST Full time

    OverviewFounded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management....

  • Hourly - Administrative Clerk

    4 days ago

    High Point, North Carolina, United States The Budd Group Full time

    Daily Pay On-Demand AvailableMobile Friendly ApplicationReports to: Manager, Field AccountingDepartment: AdministrativeFLSA Status: Hourly, Non-ExemptPosition Summary: The Administrative Clerk will assist the finance team with data entry work with AR/AP, and will assist with project work as needed. They will help support both the corporate team as well as...

  • Inside Sales Specialist

    7 days ago

    High Point, United States AdaptHealth Full time

    AdaptHealth Opportunity Apply Today!At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we...

  • Inside Sales Specialist

    1 week ago

    High Point, United States AdaptHealth Full time

    Job Duties:Effectively working through a high volume of outbound calls in a fast-paced environmentGenerates a steady stream of referrals through researching various sales and marketing sources, selling all offered servicesDevelop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance...

  • Customer Service Representative

    4 weeks ago

    High Point, United States FastSigns Full time

    Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications...

  • Customer Service Representative

    4 weeks ago

    High Point, United States FastSigns Full time

    Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new...

  • Customer Service Representative Inside Sales

    5 days ago

    High Point, NC, United States FASTSIGNS #110701 Full time

    Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new...

  • Customer Service Representative Inside Sales

    2 weeks ago

    High Point, NC, United States FASTSIGNS #110701 Full time

    Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new...

  • Customer Service Representative Inside Sales

    2 weeks ago

    High Point, NC, United States FASTSIGNS #110701 Full time

    Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new...

  • Customer Service Representative Inside Sales

    2 weeks ago

    High Point, NC, United States FASTSIGNS #110701 Full time

    Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new...

  • Customer Service Representative

    7 days ago

    High Point, NC, United States FastSigns Full time

    Replies within 24 hours Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications...

  • Customer Service Representative

    2 weeks ago

    High Point, NC, United States FastSigns Full time

    Replies within 24 hours Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS® of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications...