Inside Sales Specialist

Job Duties:Effectively working through a high volume of outbound calls in a fast-paced environmentGenerates a steady stream of referrals through researching various sales and marketing sources, selling all offered servicesDevelop long term relationships with patients, families, referrals, clinics, etc. through cold calling, problem solving with insurance companies, follow-up, and integrityPartner with Marketing department to develop or enhance educational literature for patients, families, physicians, clinics, etc.Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders. Validate codes and fees to assure there is coverage under the patient’s policyObtain Insurance authorizations when required by the Insurance and obtains physician order signatures as neededDiscusses coverage guidelines with patients/referral sources and arranges for payment of non-covered items. Suggests alternative equipment as warranted based on reimbursement limitationsContact patients to explain benefits and financial responsibility for services and assist them with questions regarding their insurance coverageContact referral sources and patients to discuss any problems or delays encountered during insurance verificationAssures that diagnoses and disease-state warrant the need for prescribed durable medical equipment (DME) from a reimbursement standpoint. Suggests additional equipment if warranted based on diagnoses or makes appropriate recommendationsUnderstands issues related to the most cost-effective delivery method for DME orderedMaintains working knowledge base regarding billing, documentation, and reimbursement guidelines/ issues, including but not limited to Medicare, Medicaid, Other Third Party, and contracted payersAssist patients and referrals in finding an alternative provider if service is not covered by insurancePrioritize urgent or emergency ordersValidate and Log CMNs and PARs as neededActs as a resource to all external customers to facilitate resolution of AH patient issues in coordination with members of the operational teams within AH to assure optimal patient and referral source outcomesActs as a resource for referral source staff regarding Medicare, Medicaid and private insurance documentation and reimbursement guidelines related to DME/RT equipment and servicesIdentifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfactionKnows when to appropriately use best judgment with patients/referral sources during conflictsContributes to creative problem-solving and decision-making within the branch marketing team to achieve marketing/sales goalsJob Title: Inside Sales Specialist FLSA Classification: Non-ExemptExpresses confidence in ability to diagnose, develop and carry out solutions to customer complaintsMakes appropriate service-related decisions by reviewing all relevant medical information and facts, exploring all medical alternativesKnows when to appropriately use consensus and/or independent decision-making stylesIdentifies and clearly communicates to sales and operations the needs of hospital and physician referral sourcesPromotes teamwork within branch sales and operational teams by adapting to necessary changes in operational needsUtilizes team/company communication systems to report and process requested informationShares information and expertise with colleagues to enable them to carry out their role more effectivelyParticipates in team meetings as requestedCompetency, Skills and Abilities:Excellent verbal and written communication skillsExcellent presentation skillsExcellent customer service skillsProduct knowledgeMotivation for salesAbility to work independently and with a teamStrong analytical and problem-solving skills with attention to detailAbility to prioritize and manage multiple projectsPossess mental alertness and ability to properly treat confidential information.Proficient computer skills and knowledge of Microsoft Office Requirements Minimum Job Qualifications:High School Diploma required; Associate Degree from an accredited college is preferredOne (1) year work related in health care, administrative, insurance, customer services, or management regardless of industryB2B or B2C Sales preferred