Technical & Warranty Support Rep II

5 days ago

Salt Lake, Utah, United States Fluidra North America Full time
Fluidra is looking for a Technical & Warranty Support Rep II to join our team in Salt Lake City, UT.     WHAT YOU WILL CONTRIBUTE   In this position you will provide troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with our warranty and service guidelines. Responsible for completing Tier 2 level product training, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary. Additionally, you will: Provide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes and other programs. Responsible for evaluating each non-warranty related accommodation thoroughly, and when necessary, sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded. Review and authorize warranty service work to be performed by independent service companies.Attend technical training classes in an effort to maintain current with troubleshooting products.Work with other team members to help achieve overall department goals and tasks.    WHAT WE SEEK
  • Have 2 years' experience delivering customer service with a positive attitude and cheerful disposition.
  • Ability to type 50 WPM
  • Able to work in a fast-paced environment and have the ability to multi-task
  • Take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim
  • At least 6 months of "hands on" troubleshooting and/or repair experience desired
  • Strong written and verbal communication skills
  • Possess a technical aptitude with an electrical or mechanical background
  • Proficiency with MS Office tools
  • Experience with Oracle EBS a plus 
  • Pool and Spa Industry experience a plus
  • Call center experience a plus
EDUCATION High school education or equivalent.      WHAT WE OFFER   An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: Full range of health benefits including medical, dental & vision, short & long-term disability11 Company Holidays2 weeks of paid vacation401(K) matching (100% of first 3% contributed, 50% of the next 2%)Health and wellness programs / gym reimbursementEducational assistance up to $7,000 per yearCompany sponsored FUN eventsGenerous product discounts WHO WE ARE Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry's most recognized and trusted brands: Polaris, Jandy, CMP, S.R. Smith, and Zodiac. We also sell products under the Cover‐Pools, iAquaLink, Grand Effects, Del and Nature2 names. With these combined resources we're able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.   Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.   Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

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