Technical Support Engineer

Job Description
We are looking for an outgoing and dynamic
*Technical Support Engineer*
to contribute to the successful support, operation, and delivery of business-critical applications and networked business resources for our end-users and the enterprise. The Technical Support Engineer will be responsible for providing ongoing support, provisioning, and maintenance of user-facing and internal QES business operating resources. Collaboration with the infrastructure team is essential, as the Engineer will work with existing ERP and business solutions, as well as new implementations, ensuring alignment with user needs and overall business objectives. Daily tasks will primarily involve provisioning, support, and maintenance of systems and resources.

At QES, we believe in fostering a culture of collaboration and prioritizing the needs of others. We emphasize a work-life balance and value both professional excellence and personal well-being. Every individual we serve is considered a valued customer, and their satisfaction is paramount.

Responsibilities

• Ensure 24x7 availability of QES production and ERP systems user availability.
• Implement and maintain Microsoft Azure / Autopilot / Intune, WSUS and/or other solutions as needed.
• Analyze user tickets, requests, issues, and perform routine corrective and supportive actions.
• Monitor, optimize and allocate user facing systems and resources required for QES operations.
• Safeguard company data against accidental or unauthorized damage, modification or disclosure.
• Assist in the provisioning and application of redundant systems and procedures, for HA and DR.
• Document and maintain documentation of singular and repeatable processes and solutions.
• Provide user training and address user-facing system-related inquiries.
• Support general Infrastructure team initiatives as needed.

Qualifications
*Key Skills and Competencies Needed*

• Experience in troubleshooting user resources, systems preparation, and system imaging.
• Prior experience working in a fast-paced business environment.
• Excellent communication skills and a courteous demeanor.
• Experience and/or familiarity with ERP systems and solutions is a plus.
• Proficiency in Microsoft Windows server core services, features, and endpoint management solutions.
• Knowledge of or experience with most of the following technologies and concepts: Antivirus solutions, Support ticketing processes, Office 365, Active Directory, VPN, SSL, FTP, AWS, Azure (Entra), MS Teams, MFA solutions, Windows and MAC desktop OS management. Of specific interest is Autopilot and Intune
• Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative or proactive measures.

Minimum Qualifications

• At least 2+ years of experience performing system and custom application maintenance while supporting infrastructure and operations in a high SLA production environment.
• Demonstrable skill within the Microsoft product ecosystem, including Azure, Entra, AD, Core services, WSUS, AutoPilot and Intune etc.
• Strong familiarity with networking and general network elements
• Strong understanding of IT systems and infrastructure
• Ability to diagnose and resolve technical issues efficiently.
• Aptitude for conveying technical concepts to non-technical users effectively.
• Dedication to working effectively in a team environment.

*Personal Attributes*

• Analytical and adaptable problem solver and troubleshooter
• Responsive, collaborative, and adaptable Team member.
• Should be a highly motivated self-starter and contributor.
• Strong interpersonal, verbal, and written, communication style.
• High degree of personal integrity and ability to maintain strict confidentiality.
• Commitment to upholding and promoting the organization's values and philosophy, particularly regarding corporate ethics, integrity, and priorities.
• Ability to work without supervision on short-term projects.
• Results oriented with keen attention to detail.
• Dedication to providing exceptional customer support.

Company Description
Quality Electrical Systems is an electrical equipment manufacturer in West Jordan, UT. Our state-of-the-art facility has 350,000 square ft of manufacturing space and 75,000 square ft of inventory space. We're an innovative company with countless years of combined experience in the industrial electrical industry. Our primary markets are data centers, oil/gas, water/wastewater, and mining and we have OEM manufacturing contracts with many major international manufactures such as GE/ABB, Yaskawa, Danfoss, TMEIC, and others. After 30 years of business, we now produce a wide variety of custom electrical products including Switchgear, E-Houses, VFD's, and more that ship to customers worldwide. We are community driven and believe in fostering a collaborative and supportive environment where employees can thrive and grow their careers with a team that delivers exceptional and quality results exceeding our customers' expectations.

Quality Electrical Systems is an electrical equipment manufacturer in West Jordan, UT. Our state-of-the-art facility has 350,000 square ft of manufacturing space and 75,000 square ft of inventory space. We're an innovative company with countless years of combined experience in the industrial electrical industry. Our primary markets are data centers, oil/gas, water/wastewater, and mining and we have OEM manufacturing contracts with many major international manufactures such as GE/ABB, Yaskawa, Danfoss, TMEIC, and others. After 30 years of business, we now produce a wide variety of custom electrical products including Switchgear, E-Houses, VFD's, and more that ship to customers worldwide. We are community driven and believe in fostering a collaborative and supportive environment where employees can thrive and grow their careers with a team that delivers exceptional and quality results exceeding our customers' expectations.