Customer Service/EDI Specialist

About Atrium
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. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview
Our valued client is a leading wholesale retailer specializing in footwear. They pride themselves on delivering exceptional service to their retail partners nationwide through efficient processes, strong relationships, and innovative solutions. They are now looking for a
Customer Service/EDI Specialist
.

Salary/Hourly Rate
$24/hr - $30/hr

Position Overview
The Customer Service/EDI Specialist will join a collaborative operations team, reporting directly to the Customer Service Manager, and will be responsible for complete order processing and management. This is an extraordinary opportunity for a Customer Service/EDI Specialist to grow their career with a thriving and expanding business.

Responsibilities Of The Customer Service/EDI Specialist

• Serve as the primary point of contact for wholesale accounts regarding orders, shipments, and product inquiries.
• Manage all EDI transactions including order entry (850), acknowledgments (855), advance shipping notices (856), and invoicing (810).
• Monitor EDI transmission errors and coordinate with IT teams or EDI providers to resolve issues promptly.
• Ensure compliance with customer routing guides and vendor requirements.
• Verify order accuracy, pricing, and inventory availability prior to customer confirmation.
• Coordinate shipping schedules with warehouse and logistics teams.
• Handle returns, chargebacks, and credit memos in accordance with company policy.
• Maintain detailed records of customer communications and order statuses within ERP/CRM systems.
• Provide reporting and data support to sales and operations teams as needed.
• Contribute to continuous improvements in customer service and EDI workflows.

Required Experience/Skills for the Customer Service/EDI Specialist:

• Minimum of 2+ years of experience in customer service and/or order entry.
• Hands-on experience working with EDI (Electronic Data Interchange) systems.
• Proficiency in Microsoft Excel, including VLOOKUPs, pivot tables, and formulas.
• Ability to meet deadlines, manage multiple priorities, and proactively resolve issues.

Preferred Experience/Skills for the Customer Service/EDI Specialist:

• Experience working in the wholesale industry.
• Experience in fashion and retail environments.
• Exposure to additional areas of retail operations.

Education Requirements:

• Associate degree or higher preferred, but not required.

Benefits:

• Medical, Dental, and Vision coverage (Single/Family).
• 401(k).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID: 159319