Administrative Specialist

Administrative Specialist - (Collections/Customer Support)

Location:
Norfolk, VA

Full-Time | Fast-Paced, High-Volume Environment

Are you highly organized, detail-oriented, and thrive in a fast-paced, high-volume environment? Our law firm client is seeking an Administrative Specialist to support their Compliance Department by managing customer inquiries, account requests, and internal workflows. This role is ideal for someone with strong customer service skills, excellent administrative ability, and the capacity to manage multiple priorities under tight deadlines.

Key Responsibilities

• Review and respond to customer inquiries, disputes, and requests, escalating issues as needed
• Draft and send professional written responses to clients and internal stakeholders
• Process and track account updates, notifications, and documentation
• Review and organize records, call notes, and supporting files for accuracy
• Collaborate with internal teams and clients to ensure tasks and requests are completed efficiently
• Monitor workload, deadlines, and reporting to maintain smooth operations
• Assist with other administrative or departmental tasks as needed

Qualifications

• 2+ years of experience in administrative support, customer service, or high-volume office environments
• Exceptional organizational and time management skills with strong attention to detail
• Strong written and verbal communication skills
• Comfortable in a fast-paced, deadline-driven setting
• Proficient in Microsoft Word and Excel; adaptable to other platforms
• Positive, professional, and team-oriented mindset
• Ability to anticipate needs, prioritize tasks, and problem-solve independently

Why You'll Love This Role

• Join a supportive, collaborative team where accuracy and service are valued
• Work in a dynamic, high-volume environment that rewards initiative and efficiency
• Opportunities to develop and grow your administrative and operational skills

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser:

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)