System Support Analyst

2 weeks ago

Lewisville, Texas, United States JAFRA Cosmetics International Full time
*** This is an on-site position. ***
Salary Range: $80K-90K base salary

JAFRA COSMETICS INTERNATIONAL is looking for you
Jafra is a fun direct selling company that has been part of the industry since 1956. We work to create an exceptional experience for our associates and sales consultants. Are you ready to be part of the team? Join us

PRIMARY FUNCTION:
The Systems Support Analyst position is accountable for managing IT systems as well as end
user computers, Macs, peripherals, associated systems, and connectivity in the JAFRA
Westlake Village facility. Will manage IT CMDB assets in the WW division of JAFRA
including other facilities and remote employees.  They will be deeply involved with IT
Network, Server systems and end users of all levels with their computer, peripheral and
audiovisual needs.
The role will require significant collaboration with cross functional teams and will assist the
deskside support as an alternate face-of-IT person assisting with support of local network,
security, and IT services.  Expert time management, support and communications skills are
key to this position's success.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Assist all areas of JAFRA IT to evaluate requirements for Wintel and Apple systems.
  • Manage ticketing system queues as well as vendor management escalation required.
  • Serve as the main point of contact for IT deliverables of the United States facilities including continuous improvements, completion of daily checks and management of the service lifecycle.
  • Partner with all IT branches and facilities manager to ensure the success of the customer.
  • Essential experience with IT systems configuration, troubleshooting and maintenance.
  • Deep understanding of Audio-Visual systems including Microsoft Skype/Teams, Zoom, Webex, Network cabling, displays and digital media.
  • Essential customer experience, confidence deal with C-Level executives.
  • Interact with second level peers via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems.
  • Investigate and implement ways of optimizing IT Services and improve service delivery experience
  • Perform root-cause analysis, doing what is necessary to prevent problems from recurring.
  • Liaise with Global IT Staff to implement best practices.
  • Document procedures, corrective actions, and update knowledge base system.
  • Keep peers and management informed of trends, significant problems, and unexpected delays.
  • Provide efficient tracking of IT Software and Hardware inventory assets.
  • Self-driven with a disciplined improvement mindset capable of working autonomously.
All other duties as assigned
QUALIFICATIONS
  • SKILLS:
  • Office 365 and Active Directory Administration
  • Microsoft O365, email, applications, Microsoft Azure access basic administration
  • Service Desk Ticketing systems. Manage Engine experience a plus.
  • Windows 10, MacBook, iMac, and Mobile Device Management Administration
  • Hands on experience at second and first levels     
  • Customer service acumen with exceptional communications and service delivery
  • Intercultural competence and international orientation
  • Communication and presentation skills and the ability to explain security-related issues to non-technology savvy audience
  • English & Spanish proficiency preferred

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